Cybersecurity Process Improvement Specialist
hace 13 horas
At Trustwave, we're a leading cybersecurity and managed security services provider focused on threat detection and response. We uncover threats that others can't and respond quicker than others can to protect against the devastating impacts of cyberattacks.
We're a world-class team of cyber consultants, threat hunters, and researchers serving clients in 96 countries. Our mission is to improve quality of Service Delivery of our Managed Security Services organization by owning, maturing, training, and implementing ITIL processes within the ServiceNow platform.
The Cybersecurity Process Improvement Specialist will work Monday through Friday, 8:00AM to 5:00PM Pacific Time, analyzing and documenting current environments and developing business cases to support overall efficiency of the organization's Managed Support Service systems and operations.
Key Responsibilities:- Owning and implementing ITIL processes within the ServiceNow platform
- Developing automation to improve or replace existing processes and procedures
- Meet with stakeholders and provide technical assistance
- Analysis and documentation of current environment and development of business cases
This role requires experience with ITIL process implementation, process designing, and writing skills, as well as expertise in ServiceNow and Incident, Change, Problem, and Major Incident Management. Excellent analytical thinking and problem-solving skills are essential for success in this position.
Requirements:- High school diploma or equivalent required; college or university degree preferred
- Experience with ITIL process implementation and process designing
- Expertise in ServiceNow and Incident, Change, Problem, and Major Incident Management
This is a remote opportunity open to anyone legally authorized to work in Mexico. With our flexible workplace philosophy, Moments That Matter, employees gather in the office when in-person interaction is most impactful, and full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.
We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. The estimated salary for this position is $85,000-$110,000 per year, depending on location and experience.
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