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Collections Specialist

hace 2 meses

Xico, México Newell Brands A tiempo completo

Position Title: Collections Analyst (International Accounts NoAm)

Location: Not Specified

Reports to: Credit & Collection Manager

Responsibilities:

Collection and AR Management:

  • Communicate with customers on a timely basis, execute collection activities, research, reconcile and track daily/monthly AR balances for appropriate and timely resolution.
  • Maintain records on account activity, as well as review accounts for unpaid amounts and determine what course of action to take based on a variety of factors such as age, amount of debt, and the customer's history.
  • Route the efforts for reducing delinquency for assigned accounts. Escalate timely to management when necessary to accelerate the collection process.
  • Usage of SAP ́s FSCM tool to manage and follow up on pending AR issues (disputes, short payments, rebills, payment allocation, etc.)
  • Work in partnership with various internal departments such as Billing, Credit and Cash Application teams to resolve collection issues and to achieve common goals and objectives.
  • Submit customer refunds requests, prepare, and review account adjustments, resolve client discrepancies and short/over payments.
  • Recommend action to be taken on delinquent customer accounts.
  • Perform other assigned tasks and duties necessary to support the Collections Department.
  • Ensure OTC process is handled accordingly to policies and procedures

Business Partnership:

  • Create and maintain strong relationships with internal / external customers to leverage on them in order to achieve results
  • Communicate and escalate situations in a timely manner according to SSC policies and procedures
  • Engage with and influence other areas involved in the OTC process to resolve issues (Sales / Customer Service / Operations / Legal / etc.)
  • AR related reporting for Management / Internal Customers
  • At least a year work experience (fast rotation consuming goods preferred)
  • SAP experience (FSCM knowledge is a plus)
  • Retail customer's website/portal experience (Soriana, Comercial Mexicana, WalMart, HEB, etc)
  • Basic English speaker (Writing/reading)
  • Proficiency in Microsoft Office Applications including Microsoft Word, Excel, and PowerPoint required.
  • Excellent written and oral communication skills, high energy, action-oriented.
  • Superior organization and attention to detail.

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, FoodSaver, Calphalon, Sistema, Sharpie, Paper Mate, Dymo, EXPO, Elmer's, Yankee Candle, Graco, NUK, Rubbermaid Commercial Products, Spontex, Coleman, Campingaz, Oster, Sunbeam and Mr. Coffee. Newell Brands' beloved, planet friendly brands enhance and brighten consumers lives at home and outside by creating moments of joy, building confidence and providing peace of mind.