Application Support Specialist

hace 3 semanas


Guadalajara, Jalisco, México Epam A tiempo completo

About the Role

We are seeking a skilled Application Support Specialist to join our team at EPAM. As a key member of our support team, you will be the first point of contact for customers seeking technical support via phone, email, or chat.

Responsibilities

  • Provide technical support to customers via phone, email, or chat
  • Perform remote troubleshooting and reproduce customer issues in different environments
  • Determine the best solution based on the issue and details provided by customers
  • Walk customers through the problem-solving process
  • Take full ownership of client issues from beginning to completion, ensuring effective technical resolution for customers

Requirements

  • At least 3 years of experience in IT Operations Support
  • Availability to work on weekends and late shifts
  • Demonstrated technical Linux administration skills
  • Demonstrated experience troubleshooting and explaining investigations to IT people and end users (non-technical)
  • Fluent in English (B2+ level)

We Offer

  • Career plan and real growth opportunities
  • Unlimited access to LinkedIn learning solutions
  • International Mobility Plan within 25 countries
  • Constant training, mentoring, online corporate courses, eLearning, and more
  • English classes with a certified teacher
  • Support for employee initiatives (Algorithms club, Toastmasters, Agile club, and more)
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams, and more)
  • Flexible work schedule and dress code
  • Collaborate in a multicultural environment and share best practices from around the globe
  • Hired directly by EPAM & % under payroll
  • Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
  • Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
  • 13% employee savings fund, capped to the law limit
  • Grocery coupons
  • 30 days December bonus
  • Employee Stock Purchase Plan
  • 12 vacations days plus 4 floating days
  • Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family, and more
  • Monthly non-taxable amount for the electricity and internet bills


  • Guadalajara, Jalisco, México Koch Global Services A tiempo completo

    **Job Overview**We are seeking a skilled Application Support Specialist to join our team at Koch Global Services. As a key member of our Application Support team, you will provide global support to our enterprise systems, including Teamcenter and Polarion.**Key Responsibilities**Provide guidance and support to users, including diagnosing, troubleshooting,...


  • Guadalajara, Jalisco, México Capgemini Engineering A tiempo completo

    OverviewCapgemini Engineering, a world-leading consultancy and software development services provider, is seeking an experienced Senior Java Application Support Specialist to join their team.We are a global organization with a presence in over 40 countries, collaborating with top clients across various sectors.


  • Guadalajara, Jalisco, México Plexus A tiempo completo

    About the Role:We are seeking a highly skilled Application Support Specialist to join our team at Plexus.Job Summary:The successful candidate will be responsible for providing exceptional customer service and technical support to our team members, resolving issues in a timely manner, and driving root cause analysis to prevent recurrence.Key...


  • Guadalajara, Jalisco, México C3 Ai A tiempo completo

    **Business Application Support Specialist**C3 AI is seeking a highly skilled Business Application Support Specialist to join our team in Guadalajara, Mexico.**Key Responsibilities:** Proficiency in managing NetSuite, Coupa, Office 365, Atlassian products, Power BI, and Azure Active Directory. Implement AAD Single Sign On and SAML. Resolve data and technical...


  • Guadalajara, Jalisco, México Epam Systems A tiempo completo

    Job SummaryWe are seeking a skilled Application Support Specialist to join our team at Epam Systems. As a key member of our support operations, you will be responsible for providing top-notch support to our customers, ensuring their issues are resolved efficiently and effectively.Responsibilities- Respond to, diagnose, and resolve support queries and...


  • Guadalajara, Jalisco, México Talent Accelerator A tiempo completo

    **About the Role**Talent Accelerator is seeking a skilled Application Support Specialist to join our team in Guadalajara, Jalisco. As a hybrid position, you will work closely with our development staff to design and implement infrastructure based on specifications.**Key Responsibilities**:- Design and implement infrastructure based on specifications.- Devise...


  • Guadalajara, Jalisco, México Mccsemi A tiempo completo

    Mccsemi is seeking a highly skilled Product Application Specialist to join our team in Guadalajara, Mexico. As a Product Application Specialist, you will be responsible for providing technical support to our customers and channel partners, focusing on Discrete Semiconductor products.The ideal candidate will have a strong background in electronics and...


  • Guadalajara, Jalisco, México Plexus A tiempo completo

    Purpose Statement: At Plexus, we rely on skilled Application Analysts to deliver exceptional customer service by resolving issues efficiently and driving root cause analysis to prevent recurrence. These experts provide daily maintenance and support for core applications, ensuring their availability and performance. They also contribute to conceptual design,...


  • Guadalajara, Jalisco, México Epam A tiempo completo

    About the RoleWe are seeking a highly skilled Application Support professional to join our team at EPAM. As a key member of our support team, you will be responsible for providing technical assistance to customers via phone, email, or chat.ResponsibilitiesProvide first-level technical support to customers, troubleshooting and resolving issues in a timely and...


  • Guadalajara, Jalisco, México Epam Systems A tiempo completo

    **About the Role**:We are seeking a skilled Application Support Specialist to join our team at EPAM. As a key member of our technical support team, you will be responsible for providing top-notch technical support to customers, troubleshooting complex issues, and collaborating with cross-functional teams to deliver innovative...


  • Guadalajara, Jalisco, México Axiom Technologies A tiempo completo

    Axiom Technologies is a global IT services partner that supports medium to large-scale enterprises. Our team is dedicated to delivering exceptional service and support to our clients.We are seeking a highly skilled Application Packaging Specialist to join our team. The ideal candidate will have strong knowledge of application packaging using Admin Studio...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Summary:As a Technical Support Specialist at NTT DATA, you will provide first-line support for global employees, addressing IT infrastructure and application-related incidents and requests. You will assign tickets to the appropriate support groups, track them to closure, and advise users on solving technical problems. Your responsibilities will include...


  • Guadalajara, Jalisco, México Capgemini A tiempo completo

    Capgemini Engineering is a world leader in engineering, seeking a skilled Java Support Specialist to join our team.About the Role:We are looking for a highly experienced Java professional with a strong background in handling complex Java/SpringBoot/Webservices applications, object-oriented analysis and design, and Splunk Dashboard creation.The ideal...


  • Guadalajara, Jalisco, México Plexus A tiempo completo

    Purpose Statement: As a key member of the Plexus team, the Application Analyst II plays a vital role in delivering exceptional customer service by resolving issues efficiently and effectively. This involves driving to the root cause of problems, ensuring the availability and performance of core applications, and providing conceptual design expertise to...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Summary:As a Technical Support Specialist at NTT DATA, you will provide first-line support for global employees, handling IT infrastructure and application-related incidents and requests. Your responsibilities will include assigning tickets to the appropriate support groups, tracking them to closure, and advising users on technical issues. You will also...


  • Guadalajara, Jalisco, México Finastra A tiempo completo

    Job SummaryFinastra is seeking a highly skilled Application Operations Specialist to join our Payments Application Operations Team. The ideal candidate will have a strong background in application deployment, configuration, and support, with a focus on Payments domain and Finastra products.Key Responsibilities• Create, upgrade, and maintain Production/UAT...


  • Guadalajara, Jalisco, México Hireright A tiempo completo

    About HireRight:Overview:We are seeking an experienced Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for processing onboarding requests for new customers and performing maintenance tasks for existing customers.Key Responsibilities:Set up and maintain customer accounts.Partner with internal departments...


  • Guadalajara, Jalisco, México NTT DATA A tiempo completo

    Job Title: L2 Support SpecialistJob Summary:We are seeking an experienced L2 Support Specialist to join our team in Mexico. The successful candidate will provide technical support for the resolution of L2 issues, collaborate with development teams, and contribute to our continuous improvement and delivery.Key Responsibilities:Provide detailed analysis and...


  • Guadalajara, Jalisco, México Micro Commercial Components (Mcc) A tiempo completo

    Micro Commercial Components (MCC) is a leading manufacturer of high-quality semiconductors products with a strong presence in the global market.We are seeking an experienced Product Application Specialist to join our team in Guadalajara, Mexico.The successful candidate will be responsible for providing technical support to our customers and channel partners,...


  • Guadalajara, Jalisco, México Esko A tiempo completo

    About EskoEsko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our solutions enable stakeholders to deliver right-first-time packaging and marketing content.Within Your TeamAs an Application Software Specialist, you will be responsible for the daily onsite support of our customers...