Global Operations Coordinator
hace 1 semana
At Marsh McLennan, we're looking for a skilled Global Operations Coordinator to join our team. As a Service Support Specialist, you will play a critical role in ensuring the smooth operation of our clients' benefit packages. This is an excellent opportunity to work in a fast-paced and innovative company with plenty of room for growth.
What's in it for you?
- A competitive salary range of $60,000 - $80,000 per year, based on experience, location, and qualifications.
- A comprehensive benefits package, including life insurance, major medical coverage, and a savings fund.
- Generous paid time off for vacation, sick days, company holidays, floating holidays, and time to give back to your community; flexible work culture (hybrid work schedule).
- Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
About the Role:
This position requires a bachelor's degree and at least three years of experience in customer services. You should have experience working with task collaborative software such as Jira, Confluence or Zendesk, and be proficient in English. As a highly adaptable communicator, facilitator, and problem solver, you will thrive in a client-facing role.
Your Responsibilities Will Include:
- Supporting a close working relationship with the client by understanding their requirements and expectations.
- Maintaining key stakeholder relationships both internally and externally.
- Managing client administrator use of the software from a business-as-usual capacity.
- Supporting the management of client flex schemes and ensuring process documentation is up to date.
- Inbound client data files and Outbound data files (Payroll, Provider).
We're committed to creating a diverse, inclusive, and flexible work environment where everyone feels welcome and valued. Our hybrid work model includes the flexibility of working remotely and collaborating with colleagues in the office.
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