Account Manager Trainee

hace 1 mes


Guadalajara, Jalisco, México Qima A tiempo completo

**About QIMA**

We're a global leader in quality control and supply chain management, dedicated to helping our clients make products consumers can trust.

With over 30,000 global brands, retailers, manufacturers, and food growers relying on us, we're on the ground wherever products are made. Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day.

We believe in the work we do, and in making a positive difference in the world.

**About the Role**

We're looking for an Account Manager Trainee with an interest in International Trade to join our team.

The Account Manager Trainee serves as a support role for the Account Manager to achieve the client's satisfaction. The AM Trainee is expected to provide excellence in strategic administration tasks, interact with internal stakeholders, and solve customer claims to assure customer service in the following areas:

Quality Assurance:

  • Supplier Management Audits
  • Compliance Audits

Quality Control Services:

  • Product Inspections
  • Lab tests

Customs compliance services:

  • Pre-Customs Clearance Inspection

**Responsibilities**

Support taking inquiries and requests from customers and addressing their needs.

Manage account setup (GIs, Commercial, user access, company structure) as well as services setup and follow-up in the system, from service creation support to report delivery and payment tracking (service CUT).

Define, follow up, and confirm (along with coordination and protocol teams) the MD quotation and inform booking changes to customers.

Support AMs during the meetings with other members of the team in and out of the country to discuss progress and find new ways to improve business.

Perform random audits to the reports sent by our team.

Provide all relevant information to the Finance team to invoice the services.

Follow up with customers for payment collection.

**Requirements**

Bachelor's degree in International Business/Trade/Relations or related field.

Ability to communicate in writing and spoken in English and Spanish.

Ability to multitask and juggle several responsibilities simultaneously.

Organizational skills and good attention to detail.

At least one year of working experience in operations/customer service will be a plus.

**Compensation**

Gross Monthly Salary $15,000 MXN

Performance bonus reaching KPIs.


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