Senior Telecom Cloud Specialist
hace 2 semanas
**Our Visionary Role**
We are seeking a highly skilled Senior Support Engineer to provide technical expertise to our customers. In this position, you will work with cutting-edge technologies like IMS & Telecom Cloud, resolving complex issues and stabilizing customer networks.
This role requires strong interaction with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You will also collaborate with R&D teams, showcasing your ability to adapt to diverse environments.
To excel in this role, you must continuously update your knowledge and skills to keep pace with the rapid evolution of technology. Your broad expertise should span native and virtualized IMS solutions, as well as Cloud computing.
This position demands excellent communication and collaboration skills, enabling you to thrive in an international environment. Strong customer management skills are essential for handling dedicated support and tackling complex network issues.
Key responsibilities include:
- Handling customer complaints
- Providing dedicated support
- Troubleshooting and resolving Customer Network issues
To be successful in this role, you should possess:
- Education: Telecommunications Engineering, Electronic Engineering degree or related field
- At least 3 years of experience in CS Core products, with hands-on experience as Integration Engineer or Support Engineer
You should have solid knowledge of MSS Domain products (MSC-S, M-MGW, STP/IP-STP, DRA) and UDM Domain product (HLR-FE). Basic understanding of IMS Solution concepts (MTAS, CSCF, SBG/BGF, etc.) is required. Familiarity with circuit-switch call flows, mobile call flows, and protocols like RANAP, INAP, CAMEL, MAP, SIP, Diameter, SCTP, TCP/IP, SCCP, TCAP, and cloud/virtualization concepts is necessary.
This position also demands negotiation, argumentation, planning, and organizational skills, along with presentation and communication skills. Delivering results and meeting customer expectations are crucial aspects of this role. Proficiency in English and Spanish is expected.
**What We Offer**
At Ericsson, we foster a culture built on over a century of innovation and bold decisions. Our workplace encourages co-creation and partnership, allowing you to redefine your career path. With numerous opportunities worldwide, you can explore new horizons and prioritize work-life balance.
As a valued member of our team, you will enjoy an inclusive and dynamic work environment where kindness and humanness serve as core values. We encourage open communication, diversity, and continuous learning.
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