Digital Transformation Specialist

hace 2 días


Xico, México Servicenow A tiempo completo
Job Overview

We are seeking a highly skilled Digital Transformation Specialist to join our team. As a key member of our professional services organization, you will work closely with customers to design and implement innovative solutions built on the ServiceNow platform.

Key Responsibilities
  1. Develop expertise in processes enabled by the ServiceNow platform and apply knowledge and domain expertise in customer engagements to provide optimum workflows.
  2. Design efficient workflows based on ServiceNow product capabilities and leading practices, ensuring that proposed solutions meet customer expectations.
  3. Draft user stories and train customers to create their own user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
  4. Contribute to the development of leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
  5. Provide feedback to product development to improve the product based on experiences gained with customers.
Requirements
  • 8+ years of progressive experience as part of a professional services organization; or equivalent education/experience.
  • Ability to travel up to 50%.
  • Industry domain expertise.
  • Creativity with comfort running projects independently.
  • Success driving complex issues through analysis and resolution.
  • Experience working collaboratively.
Compensation and Benefits

The estimated annual salary for this position is $120,000-$180,000, depending on location and qualifications. We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

About Us

ServiceNow is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds and encourage those with non-traditional paths to apply. Our company culture values flexibility, trust, and collaboration. Learn more about our distributed work approach and how we prioritize employee well-being.



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