Senior Technical Support Leadership Position
hace 9 horas
Unlock Your Potential with Salesforce
Salesforce is a global leader in customer relationship management, empowering businesses to revolutionize the way they interact with customers.
We are seeking an exceptional Senior Technical Support Manager to join our team in Mexico City. As a key member of our Global Support organization, you will be responsible for leading a high-performing support team to achieve business objectives.
**Job Description:**
The ideal candidate will have a minimum of 3 years of experience managing technical support professionals and a minimum of 5 years of experience in a technical support role.
You will oversee the delivery of high-quality technical solutions to our customers, ensuring timely resolution of issues and exceeding customer satisfaction targets.
To succeed in this role, you must have excellent written and verbal communication skills, as well as the ability to effectively work with tight schedules and fast-paced environments.
**Key Responsibilities:**
- Manage a support team to achieve business objectives, including customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.
- Set team goals in alignment with Global Support objectives and assist direct reports in defining individual goals.
- Ensure direct reports have the resources, information, and processes necessary to deliver effective technical solutions.
- Deliver performance reviews and provide regular feedback on performance.
- Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives.
**What We Offer:**
- Competitive salary: $120,000 - $150,000 per year
- Opportunity to work with a cutting-edge technology company
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Comprehensive benefits package
- Recognition and rewards for outstanding performance
-
Senior Technical Support Specialist
hace 2 semanas
Xico, México Thermo Fisher Scientific A tiempo completoJob SummaryWe are seeking a skilled Senior Technical Support Specialist to provide direct technical support to computer system users at Thermo Fisher Scientific. The ideal candidate will possess excellent problem-solving skills and be able to resolve complex technical issues efficiently.About the RoleThis role involves providing assistance concerning the use...
-
Senior Operations Leadership Position
hace 2 semanas
Xico, México Citi A tiempo completoThe Operations Sup Manager is a highly skilled and experienced professional responsible for leading a team of employees in providing operations support services. This position plays a key role in ensuring seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.Key Responsibilities:Lead and...
-
Senior Leadership Support Specialist
hace 6 días
Xico, México Microsoft A tiempo completoOpportunity OverviewWe are seeking a highly skilled Senior Leadership Support Specialist to join our team in Mexico as an Executive Assistant. This role is an excellent opportunity to contribute to the success of our General Manager Office and interact with top executives in Mexico and the Americas Region.
-
Operations Support Senior Supervisor
hace 1 semana
Xico, México Citi A tiempo completoCiti is seeking a highly skilled Operations Support Senior Supervisor to join our team. As an intermediate management level position, this role provides full leadership and direction to a team of employees in an effort to provide operations support services.**Job Summary:**The Operations Support Senior Supervisor will be responsible for providing seamless...
-
Senior Leadership Support Specialist
hace 1 mes
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Executive Support Professional to join our team at Servicios Comerciales Amazon Mexico S. De R.L. De C.V. as a Senior Leadership Support Specialist.Key ResponsibilitiesManage complex and frequently changing Directors' calendars, scheduling across multiple calendars.Coordinate domestic and...
-
Senior Leadership Support Specialist
hace 4 semanas
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoJob Summary: Servicios Comerciales Amazon Mexico S. De R.L. De C.V. is seeking an exceptional Executive Assistant to support 2 Directors in Canada and Mexico. The ideal candidate will have 3+ years of senior level leadership support experience or 1+ years of Amazon experience, with a strong focus on calendar management, travel coordination, and expense...
-
Senior Technical Support Specialist
hace 4 semanas
Xico, México Gigamon A tiempo completoGigamon is seeking a highly skilled Senior Technical Support Engineer to join its Global Support team. The ideal candidate will be a proactive self-starter with experience in fast-paced environments and advanced problem-solving skills.As a Senior Technical Support Engineer, you will serve as a liaison between Global Support, Services, and Engineering teams...
-
Port Operations Senior Manager
hace 4 semanas
Xico, México American President Lines A tiempo completoJob SummaryWe are seeking a highly skilled Port Operations Senior Manager to join our team at American President Lines. This is a strategic leadership position that requires expertise in port operations, logistics, and customer service.Key ResponsibilitiesSupport the General Manager in marketing activities, preparing presentations, and arranging public...
-
Senior Financial Leadership Position
hace 2 semanas
Xico, México Db Schenker A tiempo completoAbout the RoleAt Db Schenker, we are looking for an experienced Senior Financial Controller to lead our Financial Controlling Team. This is a key position that requires strong leadership skills, financial expertise, and the ability to manage stakeholders and employees in an international context.Job DescriptionThe successful candidate will be responsible for...
-
Technical Support Specialist
hace 4 semanas
Xico, México Techtrex Inc.Kiosoft Technologies Llc A tiempo completoWe are seeking a skilled Technical Support Specialist to join our team at Kiosoft Technologies LLC. As a Technical Support Specialist, you will serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.Main Duties and Responsibilities:Technical/Customer Support: Coordinate with...
-
Network Infrastructure Leadership Position
hace 2 semanas
Xico, México Citi A tiempo completoThe Technology Infrastructure Manager plays a crucial role in driving LAN and WAN administration strategies, including network maintenance, technical guidance, and security. This position requires strong communication and leadership skills to coordinate with the Technology Infrastructure team. Key responsibilities include evaluating team performance,...
-
Technical Support Specialist
hace 2 semanas
Xico, México Techtrex Inc.Kiosoft Technologies Llc A tiempo completoJob Description:We are seeking a skilled Technical Support Specialist to join our team at Kiosoft Technologies LLC in Mexico City. This is an exciting opportunity to work with a growing company providing innovative solutions for Commercial Laundry, Vending, and unattended Payment Industries.About the Role:This Help Desk Technician position requires excellent...
-
Application Support Senior Analyst
hace 1 mes
Xico, México Citi A tiempo completoJob Title: Application Support Senior AnalystThe Application Support Senior Analyst plays a critical role in ensuring the stability, efficiency, and effectiveness of Citi's applications. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively with various...
-
Safety Leadership Position
hace 1 mes
Xico, México Owens Corning A tiempo completo**Job Summary**:This position provides environmental, health, and safety leadership to the site. The ideal candidate will have a strong background in EHS program management and employee training.**Key Responsibilities**:Ensure that employees and CDMX operations comply with all Environmental, Safety and Health regulations.Direct EHS activities at CDMX site;...
-
Technical Support Specialist
hace 2 semanas
Xico, México Citi A tiempo completoJob Description:The Senior IT Support Specialist is responsible for providing technical and business support for users of Citi Applications. Key responsibilities include resolving technical issues, driving stability, efficiency, and effectiveness improvements, and ensuring storage and archiving procedures are in place and functioning...
-
Technical Support Specialist
hace 4 semanas
Xico, México Time Doctor A tiempo completoAbout the RoleAs a Technical Support Specialist at Time Doctor, you will play a crucial role in providing exceptional technical assistance to our customers. Your responsibilities include troubleshooting technical issues, collaborating with cross-functional teams, and ensuring customer satisfaction. This position demands a strong technical acumen, excellent...
-
Academic Leadership Position
hace 4 semanas
Xico, México Servicios Corporativos Liroga A tiempo completoAt Servicios Corporativos Liroga, we are seeking a highly skilled academic leader to join our team as a school principal. This is a full-time position that requires strong leadership and management skills, as well as the ability to communicate effectively with parents and students in both English and Spanish.Key Responsibilities:Lead and manage a team of...
-
Technical Leadership Position in Software Engineering
hace 2 semanas
Xico, México Backbase Inc. A tiempo completoCompany OverviewWe are Backbase Inc., a leading software company that empowers businesses to deliver exceptional customer experiences. Our team is passionate about innovation and excellence, and we're seeking a talented individual to join our ranks.SalaryThe salary for this position is estimated at $150,000 - $200,000 per year, based on industry standards...
-
Technical Support Specialist
hace 2 semanas
Xico, México Td Synnex A tiempo completo**Job Overview**TD SYNNEX is seeking an experienced Technical Support Analyst to join our team. As a Technical Support Analyst, you will provide advanced technical support services to our customers, assuming multiple roles during your dynamic work schedule to provide 24*7 coverage together with our Support Team.**Key Responsibilities**Provide advanced...
-
Application Support Technical Lead
hace 2 semanas
Xico, México Citi A tiempo completoAbout CitiCiti is a leading global bank serving consumers, corporations, governments and institutions. Our mission is to make a meaningful difference in the lives of our customers, communities and employees.Job SummaryWe are seeking an experienced Application Support Senior Analyst to join our team. This role will provide technical and business support for...