Senior Technical Support Leadership Position

hace 9 horas


Xico, México Salesforce A tiempo completo

Unlock Your Potential with Salesforce

Salesforce is a global leader in customer relationship management, empowering businesses to revolutionize the way they interact with customers.

We are seeking an exceptional Senior Technical Support Manager to join our team in Mexico City. As a key member of our Global Support organization, you will be responsible for leading a high-performing support team to achieve business objectives.

**Job Description:**

The ideal candidate will have a minimum of 3 years of experience managing technical support professionals and a minimum of 5 years of experience in a technical support role.

You will oversee the delivery of high-quality technical solutions to our customers, ensuring timely resolution of issues and exceeding customer satisfaction targets.

To succeed in this role, you must have excellent written and verbal communication skills, as well as the ability to effectively work with tight schedules and fast-paced environments.

**Key Responsibilities:**

- Manage a support team to achieve business objectives, including customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.

- Set team goals in alignment with Global Support objectives and assist direct reports in defining individual goals.

- Ensure direct reports have the resources, information, and processes necessary to deliver effective technical solutions.

- Deliver performance reviews and provide regular feedback on performance.

- Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives.

**What We Offer:**

- Competitive salary: $120,000 - $150,000 per year

- Opportunity to work with a cutting-edge technology company

- Collaborative and dynamic work environment

- Professional development and growth opportunities

- Comprehensive benefits package

- Recognition and rewards for outstanding performance



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