Technical Support Specialist

hace 2 meses


Xico, México Carter'S A tiempo completo
Job Overview

We are seeking a skilled Technical Support Specialist to join our Store Support team at Carter's Inc. This is an exciting opportunity for individuals who enjoy delivering exceptional customer service and resolving technical issues in a fast-paced retail environment.

Key Responsibilities:
  • Incident Management: Record, resolve, and escalate incidents in our ticketing system while maintaining a respectful and positive tone with our users.
  • Project Delivery: Maintain working knowledge of IT project initiatives to ensure Store Support Center readiness for project rollout timelines.
  • Service Delivery: Meet contact center goals and service levels by utilizing established service techniques, analyze incident data to identify training opportunities, and develop advanced analytics and tools to optimize retail IT initiatives.
  • Collaboration: Partner with Store Operations, IT, and other departments to collect data and develop standardized reporting to provide comprehensive visibility into performance and health of the store IT environment.
Requirements:
  • IT Background: 3-5 years of IT Help Desk experience preferred.
  • Certifications: Microsoft, A+, or Cisco certifications are a plus.
  • Soft Skills: Excellent listening, verbal, and written communication skills, strong problem-solving and troubleshooting skills, ability to work independently, and navigate multiple tasks.
Compensation and Benefits

As a Technical Support Specialist at Carter's Inc., you can expect a competitive salary range of $55,000 - $65,000 per year, depending on location and experience. Additionally, you will receive a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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