Audible Audio Support Specialist

hace 1 mes


Xico, México Audible A tiempo completo

About Us

Audible is the leading producer and provider of audio storytelling, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.

We spark listeners' imaginations by providing a wide range of audiobooks, original content, and podcasts. Our mission is to empower and inspire people through stories that can transform lives.

Job Description:

We are looking for a highly motivated and customer-focused Sales Support Specialist to join our team. The ideal candidate will have strong communication skills, be able to work effectively in a fast-paced environment, and have experience supporting technology teams.

As a Sales Support Specialist, you will provide support activities for various services, collaborate with development teams to establish and improve service support, and operate with guidance from management to drive issues to resolution.

You will also understand the business logic and architecture of supported services, resolve undocumented trouble tickets, provide mentoring and training to other Support Engineers, and contribute to the creation and improvement of all support documentation.

Responsibilities:

  • Provide support activities for various services and regularly work with development teams to establish and improve service support
  • Operate with guidance from management to drive issues to resolution
  • Understand the business logic and architecture of supported services to resolve undocumented trouble tickets
  • Provide mentoring and training to other Support Engineers
  • Contribute to the creation and improvement of all support documentation

Requirements:

  • 2+ years industry experience in programming and/or technical support roles
  • Experience troubleshooting and debugging technical systems
  • Java Programming and Linux Operating System experience (preferred)
  • Demonstrated success as an individual contributor, managing standard operating procedures and internal processes
  • Superior team skills in dealing with users at all levels in a team environment
  • Exceptional communication, documentation, and presentation skills for technical and business audiences

What We Offer:

  • Competitive salary: $80,000 - $110,000 per year
  • Benefits package including medical, dental, and vision insurance
  • 401(k) matching program
  • Opportunities for professional growth and development
  • Flexible hybrid workplace model (work from hub and work from home)


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