Audible Audio Support Specialist
hace 1 mes
About Us
Audible is the leading producer and provider of audio storytelling, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.
We spark listeners' imaginations by providing a wide range of audiobooks, original content, and podcasts. Our mission is to empower and inspire people through stories that can transform lives.
Job Description:
We are looking for a highly motivated and customer-focused Sales Support Specialist to join our team. The ideal candidate will have strong communication skills, be able to work effectively in a fast-paced environment, and have experience supporting technology teams.
As a Sales Support Specialist, you will provide support activities for various services, collaborate with development teams to establish and improve service support, and operate with guidance from management to drive issues to resolution.
You will also understand the business logic and architecture of supported services, resolve undocumented trouble tickets, provide mentoring and training to other Support Engineers, and contribute to the creation and improvement of all support documentation.
Responsibilities:
- Provide support activities for various services and regularly work with development teams to establish and improve service support
- Operate with guidance from management to drive issues to resolution
- Understand the business logic and architecture of supported services to resolve undocumented trouble tickets
- Provide mentoring and training to other Support Engineers
- Contribute to the creation and improvement of all support documentation
Requirements:
- 2+ years industry experience in programming and/or technical support roles
- Experience troubleshooting and debugging technical systems
- Java Programming and Linux Operating System experience (preferred)
- Demonstrated success as an individual contributor, managing standard operating procedures and internal processes
- Superior team skills in dealing with users at all levels in a team environment
- Exceptional communication, documentation, and presentation skills for technical and business audiences
What We Offer:
- Competitive salary: $80,000 - $110,000 per year
- Benefits package including medical, dental, and vision insurance
- 401(k) matching program
- Opportunities for professional growth and development
- Flexible hybrid workplace model (work from hub and work from home)
-
Technical Support Specialist
hace 4 semanas
Xico, México Audible A tiempo completoAbout the Role:Audible is seeking a skilled Technical Support Specialist to join our team. As a Customer Experience Engineer, you will play a crucial role in delivering exceptional support to our customers.Key Responsibilities:Provide timely and effective technical support to customers via various channels.Troubleshoot and resolve complex technical issues...
-
Audible Technical Support Professional
hace 1 mes
Xico, México Audible A tiempo completoAbout AudibleAudible is a leading provider of audio storytelling, delivering immersive experiences that inspire and enrich the lives of millions of customers worldwide.We are a dynamic team of innovators who come together to empower and motivate each other. Our hybrid workplace model offers flexibility between working from our office hub and remote...
-
Technical Support Specialist
hace 3 días
Xico, México Audible A tiempo completoAudible is looking for a skilled Technical Support Specialist to join its growing team. As a member of this dynamic team, you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique Activate Caring culture.This role involves leading large multi-team projects, resolving complex support issues, and driving...
-
Technical Support Expert
hace 2 días
Xico, México Audible A tiempo completoCompany OverviewAudible is the leading producer and provider of audio storytelling, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers' daily lives.We are a global company with an entrepreneurial spirit, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more...
-
Audible Technical Support Specialist
hace 2 meses
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAbout the Role:Audible is looking for a dynamic and motivated Technical Support Specialist to join our growing team. This role requires exceptional communication, technical, and problem-solving skills to provide top-notch support to millions of customers worldwide.Key Responsibilities:Provide technical support activities for various services and collaborate...
-
HR Business Partner for Latin America
hace 2 meses
Xico, México Audible A tiempo completoAudible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.We are looking for a skilled HR Business Partner to join our team in Mexico City. This role provides an exciting opportunity to work closely with...
-
Technical Support Specialist
hace 3 días
Xico, México Servicios Comerciales Amazon M A tiempo completoAbout the RoleAudible is looking for a dynamic and motivated Technical Support Specialist to join our growing team. This role offers an exciting opportunity to develop your career while supporting Audible's services, platforms, and unique Activate Caring culture.Key ResponsibilitiesBe viewed as a support leader throughout the larger organization and are...
-
Audio Storytelling Support Expert
hace 4 semanas
Xico, México Amazon A tiempo completoAbout This RoleAudible is seeking a skilled Support Engineer to join our growing team. As a customer-focused professional with creative problem-solving skills, you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique Activate Caring culture.Key ResponsibilitiesBecome a subject matter expert on one or...
-
Audio Visual Support Specialist
hace 2 meses
Xico, México Eos A tiempo completoJob SummaryWe are seeking an experienced Audio Visual Support Specialist to join our team at Eos. This is a full-time position that will provide ongoing video conferencing technical support to our clients.About UsEos IT Solutions is a global technology and logistics company, providing collaboration and business IT support services to some of the world's...
-
Technical Support Professional
hace 2 días
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAudible is the leading producer and provider of audio storytelling.Estimated salary: $85,000 - $110,000 per year.We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.About UsAudible's vision is to empower and inspire millions of global listeners with innovative audio...
-
Senior Technical Operations Specialist
hace 4 semanas
Xico, México Amazon A tiempo completoAudible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make...
-
Audio Content Specialist
hace 3 días
Xico, México Jobs For Humanity A tiempo completoAt Jobs For Humanity, we value diversity and inclusion in our workforce. Our mission is to create a fair and just employment ecosystem.We are dedicated to providing opportunities for individuals from various backgrounds, including refugee, neurodivergent, single parent, blind or low vision, deaf or hard of hearing, black, Hispanic, Asian, military veterans,...
-
Technical Support Professional
hace 2 días
Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completoAbout Audible">Audible is the leading producer and provider of audio storytelling, sparking listeners' imaginations with immersive, cinematic experiences full of inspiration and insight to enrich our customers' daily lives.">We are a global company with an entrepreneurial spirit, driven by creativity and inclusion built on our People Principles and our...
-
IT Support Specialist
hace 3 días
Xico, México Zillow A tiempo completoAbout the RoleWe are seeking a highly skilled IT Support Specialist to join our Zillow End-User Support team. As an IT Support Specialist, you will be responsible for providing best-in-class customer experience to our internal employees.ResponsibilitiesWork efficiently with users to identify root cause of issues with hardware, software, break/fix issues,...
-
Operational Support Specialist
hace 1 semana
Xico, México Citi A tiempo completoJob SummaryWe are seeking a highly skilled Operational Support Specialist to join our team at Citi. In this role, you will be responsible for providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.
-
Infrastructure Support Specialist
hace 4 semanas
Xico, México Abb A tiempo completo**Infrastructure Support Specialist**:At ABB, we are looking for an experienced Infrastructure Support Specialist to join our global team. As an Infrastructure Support Specialist, you will be responsible for providing hardware and software support, including break/fix, imaging, inventory, post-build setup, new user setup, and peripheral installation.**Key...
-
IT Support Specialist
hace 2 meses
Xico, México Marriott International, Inc A tiempo completoJob OverviewThis role is an exciting opportunity to join Marriott International, Inc as an IT Support Specialist.
-
Technical Support Specialist
hace 2 meses
Xico, México Philips A tiempo completoJob Title: Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team and provide top-notch technical support to our customers.Your Role:You'll be the first point of contact for customer technical issues, resolving them efficiently and ensuring customer satisfaction. Your responsibilities will include:Providing Advanced...
-
Technical Support Specialist
hace 2 meses
Xico, México Lexmark International, Inc. A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Lexmark International, Inc. as a Field Service Engineer.
-
Operations Support Specialist
hace 2 meses
Xico, México Citi A tiempo completoAbout the RoleThe Operations Support Specialist is an entry-level position responsible for providing day-to-day operations support services. Key responsibilities include record/documentation maintenance, storage and retrieval of records, account maintenance, imaging and opening accounts in coordination with the Operations - Core Team.