Guest Experience Specialist
hace 3 semanas
**Job Summary**
We are seeking a skilled Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeding their expectations.
**Key Responsibilities**
- Answer and respond to guest calls, requests, and concerns in a timely and professional manner.
- Operate the telephone switchboard station, processing guest requests and messages accurately and efficiently.
- Monitor busy or unanswered lines, checking in with callers on hold and offering to take messages.
- Relay messages to guests, ensuring accurate and complete communication.
- Activate and deactivate guest room message lights as needed.
**Requirements**
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Basic knowledge of hotel operations and services.
**About Marriott International**
Marriott International is a global hospitality company with a portfolio of brands that cater to diverse customer needs. We believe in providing exceptional service, creating memorable experiences, and fostering a culture of inclusivity and respect.
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