Guest Experience Specialist

hace 3 semanas


Quintana Roo, México Marriott International, Inc A tiempo completo

**Job Summary**

We are seeking a skilled Guest Experience Specialist to join our team. As a Guest Experience Specialist, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeding their expectations.

**Key Responsibilities**

  • Answer and respond to guest calls, requests, and concerns in a timely and professional manner.
  • Operate the telephone switchboard station, processing guest requests and messages accurately and efficiently.
  • Monitor busy or unanswered lines, checking in with callers on hold and offering to take messages.
  • Relay messages to guests, ensuring accurate and complete communication.
  • Activate and deactivate guest room message lights as needed.

**Requirements**

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Basic knowledge of hotel operations and services.

**About Marriott International**

Marriott International is a global hospitality company with a portfolio of brands that cater to diverse customer needs. We believe in providing exceptional service, creating memorable experiences, and fostering a culture of inclusivity and respect.



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