Community Operations Specialist

hace 7 días


Ciudad de México, Ciudad de México Stripe A tiempo completo

About the Role

Stripe is seeking a highly skilled Community Operations Specialist to join our team. As a Community Operations Specialist, you will be responsible for delivering an exceptional Stripe experience to users who reach out to us over social media, including X/Twitter and Facebook, and other future channels.

Key Responsibilities

  • Resolve issues escalated via social media, including technical product questions, and work to prevent those issues from happening again.
  • Identify issues that pose material risk to Stripe and its users, and partner with key cross-functional teams across Stripe to resolve complex escalations.
  • Contribute and manage new programs focused on improving the Stripe user experience.
  • Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.

Requirements

  • You have experience with social media support and/or an interest in resolving user issues through those channels.
  • You have a user-first mindset and are energized by the challenge of solving difficult problems.
  • You have excellent communication skills, both written and verbally.
  • You excel in analytical thinking and problem solving.
  • You have a process-oriented mindset and ability to get things done.

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

Why Join Us

As a Community Operations Specialist at Stripe, you will have the opportunity to work on a wide range of projects, from improving the user experience to developing new processes and tools. You will be part of a dynamic and collaborative team that is passionate about delivering exceptional results.



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