Delivery Operations Manager

hace 4 semanas


Toluca, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
Job Description:

This role is part of Amazon's Global Delivery Strategy Team, focused on delivering exceptional customer experiences.

The key responsibility includes tracking key metrics and action items for programs and processes in the Last Mile Operation. This involves ensuring all teams are aligned with standard procedures and requirements while maintaining a customer-centric focus.

Key Responsibilities:
  • Remain customer-obsessed at all times.
  • Maintain operative discipline by monitoring key processes daily, weekly, or monthly.
  • Track goals and tasks to guarantee the overall success of the channel.
  • Determine first-level root causes through deep analysis.

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