Salesforce Implementation Lead
hace 4 días
KMS Solutions, a pioneering software development company, is seeking an exceptional Senior Salesforce Business Analyst to lead the analysis, design, and implementation of innovative Salesforce solutions. The ideal candidate will possess a deep understanding of Salesforce products, excellent problem-solving skills, and the ability to effectively communicate with stakeholders at all levels.
About UsKMS Solutions is dedicated to delivering high-quality software solutions that meet the strategic needs of our clients. Our team of talented professionals plays a key role in achieving this commitment.
Responsibilities- Gather and analyze business requirements related to Salesforce solutions, working closely with clients and internal stakeholders.
- Design and propose Salesforce solutions that meet business needs and align with best practices, creating detailed functional specifications and workflow diagrams.
- Oversight of the implementation of Salesforce solutions, ensuring adherence to design specifications and project timelines.
- Customization and configuration of Salesforce applications, including Sales Cloud, Service Cloud, and Marketing Cloud.
- Stakeholder management, providing regular updates on project status, addressing concerns, and ensuring satisfaction with delivered solutions.
- Training and support for end-users, developing and delivering training sessions and providing ongoing support.
- Quality assurance, conducting thorough testing to ensure Salesforce implementations meet business requirements and quality standards.
- Documentation, maintaining comprehensive project documentation, including requirements, design specifications, test plans, and user guides.
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- Minimum 5 years of experience in business analysis, with at least 3 years focused on Salesforce solutions.
- Proficiency in Salesforce platform and its various products, strong understanding of CRM processes and best practices.
- Excellent problem-solving and analytical skills, with the ability to think strategically and translate business needs into technical solutions.
- Strong verbal and written communication skills, with the ability to effectively communicate complex concepts to technical and non-technical stakeholders.
- Experience with project management methodologies and tools, ability to manage multiple projects simultaneously and deliver results on time and within budget.
Our comprehensive benefits package includes a competitive salary range $120,000 - $180,000 per year, based on experience, as well as opportunities for professional growth and development. If you are a motivated and experienced Salesforce Business Analyst looking for a new challenge, please submit your application.
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