Logistics Account Coordinator

hace 1 semana


Ciudad de México, Ciudad de México C.H. Robinson A tiempo completo
Job Summary

The Account Coordinator is responsible for delivering an exceptional customer experience, building strong customer relationships, and managing process execution for existing C.H. Robinson customers in the Mexican market. This role will partner with operations, supply, and/or capacity resources as an active member of an account team to ensure the customer's business/freight moves as planned and resolves exceptions when they occur.

As a critical customer support contact, the Account Coordinator ensures customer commitments are met, resolves issues, drives continuous improvement, and articulates customer value. This position will develop business knowledge, sales acumen, and foundational skills to enable a flexible career path in various critical customer-oriented roles at C.H. Robinson.

Key Responsibilities

• Establishes contacts and builds relationships with customers to understand their needs
• Communicates proactively with customers, carriers, suppliers, and internal stakeholders to ensure customer needs are met
• Manages conflict and navigates difficult conversations with the customer using tact and diplomacy
• Responds to customer inquiries and provides updates related to exception management in a timely manner
• Empowered to execute the customer pricing strategy set by account management team focused on capturing profitable market share
• Grows the business by listening to customers' needs, communicating opportunity to Account Management, and providing key customer-specific knowledge to influence results

Requirements

• High School Diploma or GED
• Site Specific: Fluent in Spanish and English (written and verbal)
• Preferred: Bachelor's degree from an accredited college or university, customer service experience, previous industry experience, attention to detail, accuracy, and problem-solving, basic proficiency in Microsoft Office Suite of programs

C.H. Robinson offers a competitive benefits plan above the Mexican Labor Law, including life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and more. As a Fortune 200 company, C.H. Robinson is committed to solving logistics problems for companies across the globe and across industries, innovating trade to seamlessly deliver the products and goods that drive the world's economy.



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