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Business Architect

hace 2 meses

Ciudad de México, Ciudad de México Zendesk A tiempo completo
Job Overview

Business Architect

Zendesk's Enterprise Architecture team is seeking a seasoned Business Architect to drive strategic initiatives and improve business processes across the organization.

Key Responsibilities

  • Define and Improve Critical Capabilities
    • Develop and implement a structured business architecture approach to identify key business capabilities and processes.
    • Assess and provide recommendations on maturation of critical capabilities across the GTM (Marketing, Sales, Service) landscape.
  • Develop High-Level Business Architecture
    • Collaborate with business partners to prioritize and sequence critical initiatives.
    • Develop a high-level business architecture that serves as a link between process and systems.
  • Visualize and Create Value Streams
    • Develop high-level value stream and process models to facilitate knowledge sharing and future analysis.
  • Model and Maintain Business Architecture Work
    • Model, maintain, and present key business architecture work, including business capabilities, gap analysis, current and target state flows, value streams, process mapping and modeling, data modeling, and use cases.
  • Engage with Enterprise, Solution, and Domain Architects
    • Collaborate with Enterprise, Solution, and Domain Architects to translate business capabilities into technical design.
    • Work closely with IT Architects to craft optimal technical solutions to meet business needs and align IT strategies.
  • Design and Optimize Organizational Structures
    • Design and optimize organizational structures to align team configurations, roles, and responsibilities with strategic objectives.
  • Ensure Business Processes Meet Requirements
    • Ensure that business processes meet both short and long-term requirements and support Zendesk's technology development as we grow.
  • Conduct Workshops and Coordinate with Stakeholders
    • Conduct workshops and coordinate with multiple senior stakeholders to drive business architecture initiatives.
Requirements
  • 3+ Years of Experience
    • 3+ years of experience as a business architect or process architect.
  • Documentation and Communication Skills
    • Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
  • Requirements Elicitation Methods
    • Ability to leverage requirements elicitation methods, including focus groups, white-boarding, surveys, or questionnaires to conduct business research and interviews in support of business capabilities and features.
  • Design Thinking Strategies
    • Experience with design thinking strategies, including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunities.
  • Process Tools
    • Experience using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro or equivalent experience.
  • Data-Driven Approaches
    • Experience with data-driven approaches to capture, design, and build end-to-end business processes and creating operating metrics.
  • Independent Work
    • Ability to work independently with minimal direction.
Preferred Skills
  • Lean Six Sigma Certification
    • Lean Six Sigma certification preferred.
  • Business Architecture Tools
    • Experience using Business Architecture tools such as ARIS, iServer, etc is a plus.
  • BPMN Experience
    • Experience with Business Process Modeling Notation (BPMN).
  • RPA Software
    • Experience with RPA software such as UiPath, AutomationAnywhere, BluePrism.
  • Finance and Accounting Platforms
    • Experience with finance and accounting platforms including; Zuora, Stripe, NetSuite, Oracle Fusion, Blackline, Avalara, Workday Financials.
  • Lean Design Principles
    • Experience working with and applying Lean Design principles - value mapping, creating flows, identifying waste.

Zendesk is an Equal Opportunity Employer

We are committed to diversity and inclusion in the workplace