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The Cybersecurity Operations Center Associate position involves supporting the protection and monitoring of critical infrastructure from cyber threats within the security operations center. This role contributes to the continuous operation and resilience of industrial control systems (ICS) and Operational Technology (OT) environments by assisting in incident response, threat analysis, and the application of security measures specifically designed for renewable energy generators' OT networks.
Key Responsibilities- Monitor OT networks for security threats and vulnerabilities, assisting in incident responses.
- Manage user provisioning, including creating and maintaining user accounts, modifying permissions, and managing access control lists.
- Execute standard operating procedures and adhere to company policies.
- Maintain system integrity through routine management of backup and recovery services, file and disk management, and virus protection.
- Engage with internal and external stakeholders to troubleshoot and resolve issues, ensuring timely resolution.
- Perform design, implementation, and administration of complex computing environments in power generation, involving systems like Windows servers and workstations, network and security hardware from Hirschmann, Palo-Alto, and Cisco, communications via ISP services, storage solutions such as SQL and historians, and substation hardware including SEL, along with UPS and PDU systems.
- Evaluate and review host, system, and network configurations for newly acquired sites, recommending improvements.
- Regularly review security, antivirus, traffic, and event logs to ensure optimal operation and security compliance.
- Report on project & ticket statuses and participate in staff and client meetings as required.
- Execute assigned work orders, including support tickets and project tasks, to fulfill obligations under Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) contracts for both new and existing customer facilities.
- Perform routine and scheduled maintenance, address break/fix issues, act as a subject matter expert for programs and products offered and respond to emergent conditions across the fleet.
- Execute vulnerability assessments using scanning software, implement mitigation plans for vulnerabilities, and review security, antivirus, traffic, and event logs.
- Adhere to cybersecurity and information security procedures, guidelines, and policies, and edit Access Control Lists and security policies.
- Technical degree or 3 years of relevant OT experience; direct or indirect service experience preferred.
- Experience in NERC CIP-regulated environments, compliance programs, or standard-driven environments such as PCI-DSS, NIST, ISO-27001.
- Knowledgeable in server hardware, OS management, networking, cybersecurity, and data storage and recovery.
- Strong analytical skills with the ability to manage multiple tasks and remain calm under pressure.
- Effective communication and organizational skills, with a proven ability to work collaboratively and make decisions independently.
- Floating Role: This position is based in Mexico and requires flexibility to adapt to various schedules as needed.
- Shift Work: This role operates on a PM shift as part of a 24/7 operation center, requiring staff to work from late afternoon to late night, including weekends and holidays.
- Experience working in a SOC, NOC, or similar operation center.
- Background in network and infrastructure design, deployment, or maintenance, with a focus on power generation, especially renewable energy.
Work experience in at least one of the following areas: SCADA and SCADA historian design, deployment, or maintenance.
Job TypeFull-time
Salary$44, $64,267.00 per month
Benefits- Transportation assistance or service
- Major medical expenses insurance
- Life insurance
- Work from home
- Grocery vouchers
- 8-hour shift
- On-site
