Customer Support Specialist

hace 1 semana


Guadalajara, Jalisco, México Cognizant A tiempo completo
Oversee IT Device and Mobility Support

We are seeking a skilled individual to support one of our clients as a Regional Command Center (RCC) member.

Responsibilities:

  • Narrow down root cause of incidents reported by end users for IT devices and mobility support/management
  • Install and configure hardware and software components to ensure usability by end users
  • Support Site Services team in IT Asset lifecycle management for the location/region including asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
  • Have knowledge in basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice, manufacturing / lab IT systems etc
  • Undertake activities such as Remote Troubleshooting and Resolution, Remote SW installation and repair, Installation Issues, Outlook Issues, Mapping Drive, Laptop Configuration, Mobile Configuration etc
  • Utilize Good communication and customer service skills
  • Knowledge in ITIL practices, ServiceNow, Remote troubleshooting tools, SCCM etc

Why Cognizant?

We offer an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.

Join us now to improve your career in one of the largest and fastest growing IT services providers worldwide. Receive ongoing support and funding with training and development plans. Have a highly competitive benefits and salary package. Get the opportunity to work for leading global companies.

Equal Employment Opportunity and Affirmative Action Policy:

Cognizant is an equal opportunity employer that offers equal consideration for all qualified applicants without discrimination based on race, color, religion, sex, age, disability, national origin, protected veteran status, or any other characteristic protected by law.

$60,000 - $80,000 per year



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