Credit Initiation Team Lead

hace 5 días


Metepec, México Citi A tiempo completo
Credit Initiation Supervisor Role

The Credit Initiation Supervisor is a key leadership position at Citi, responsible for overseeing a team of Credit Initiation Specialists. This role plays a critical part in ensuring the company's financial well-being by assessing the creditworthiness of individuals, companies, and institutions.

Key Responsibilities:

  • Supervise a team of Credit Initiation Specialists and ensure they meet performance goals and quality standards.
  • Manage exceptions using credit knowledge and signing authority, and train and coach team members.
  • Maintain the integrity and confidentiality of customer documentation and recorded information within computerized systems.
  • Provide guidance to support staff in resolving complex problems by interpreting procedures and policies.
  • Act as a backup to the Senior Supervisor, escalate problems, and recommend revisions to procedures as needed.
  • Resolve issues by identifying and selecting solutions, and analyzing information to provide evaluative judgments.
  • Contribute to the development of training and coaching plans for assigned personnel.

Requirements:

  • 0-2 years of relevant experience in the financial industry.
  • Familiarity with financial concepts and industry practices.
  • Excellent written and verbal communication skills.

Education:

Bachelor's degree or equivalent experience.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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