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Twilio is seeking a skilled Billing Operations Analyst to join our team. In this role, you will be responsible for maintaining revenue team external customer email, responding to customer and other external queries in a timely manner, and onboarding customers to Twilio's internal billing system and Financial ERP system.
Key Responsibilities:
- Maintaining revenue team external customer email and responding to customer and other external queries in a timely manner.
- Onboarding customers to Twilio's internal billing system and Financial ERP system, gathering and formatting large raw data sets to assist with customer billing reporting and queries.
- Participating in month-end close, including managing and tracking recurring billing, managing approvals, tracking and application of customer credits, analysis of revenue-related balance sheet accounts, and ad hoc customer financial reporting.
- Assisting and participating in the development and implementation of financial controls and processes surrounding revenue and invoicing.
