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Reservations Agent

hace 2 meses

Nayarit, México Marriott International, Inc A tiempo completo
{"h1": "Reservations Agent", "p": "At Marriott International, we are committed to delivering exceptional experiences for our guests. As a Reservations Agent, you will play a critical role in ensuring that our guests have a seamless and enjoyable stay with us.

Your primary responsibility will be to process all reservation requests, changes, and cancellations received by phone, fax, or mail. You will identify guest reservation needs and determine the appropriate room type, verifying availability and rates.

You will also be responsible for explaining guarantee, special rate, and cancellation policies to callers, accommodating and documenting special requests, and answering questions about property facilities and room accommodations.

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Process all reservation requests, changes, and cancellations
* Identify guest reservation needs and determine appropriate room type
* Verify availability of room type and rate
* Explain guarantee, special rate, and cancellation policies to callers
* Accommodate and document special requests
* Answer questions about property facilities and room accommodations

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment

**How to Apply:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

**Equal Opportunity Employer:**

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

**About Us:**

Marriott International is a leading global hospitality company with over 7,000 properties in more than 131 countries. We are committed to delivering exceptional experiences for our guests and creating opportunities for our employees to grow and develop their careers.

**Join Our Team:**

At Marriott International, we are passionate about delivering exceptional experiences for our guests and creating opportunities for our employees to grow and develop their careers. We are committed to diversity and inclusion and welcome applications from diverse candidates.

**Contact Us:**

If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information].

**Disclaimer:**

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.

**Note:**

This job description is not intended to be a comprehensive list of all responsibilities, duties, or skills required of the employee in this role. The employee may be required to perform other related duties as assigned by management.

**Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.

**Be where you can do your best work,

**begin** your purpose,

**belong** to an amazing global team, and

**become** the best version of you.

**