Cloud Solutions Expert
hace 5 días
About Us:
">SAP, a leading enterprise application software company, empowers organizations to innovate through simplification. With a strong presence globally, we help businesses of all sizes and industries leverage technology to stay ahead of the competition.
Our Mission:
The Customer Services & Delivery (CS&D) board area's Enterprise Cloud Services (ECS) Delivery organization is dedicated to paving the path for SAP's future by delivering end-to-end managed services experiences during customers' cloud transformation journeys. We strive to provide a spectrum of cloud deployment options using our own infrastructure, partners, and public cloud infrastructures.
Job Description:
We are seeking an expert in SAP HANA Database with customer-facing experience to join our Regional Delivery team (RDT). As a key member, you will drive continuous improvement to increase operation, availability, and efficiency in our infrastructure landscape. Your role will involve critical topics related to escalation handling, incident management, problem management, service requests, build/migration, go-live support, high availability, disaster recovery, backup, and restore.
Your Responsibilities:
- Avoid customer escalations by implementing structural work and utilizing RDH governance dashboards.
- Drive continuous improvement in ECS architecture, delivery, and tools enhancement.
- De-escalate already escalated customers, creating 'RED' to 'Green' plans.
- Engage directly with customers, along with CDM, TSM, or dCEM, to de-escalate situations.
Requirements:
- 10+ years of related professional experience
- Bachelor's degree or higher in Computer Science, Engineering, Information Technologies Management
- Cloud knowledge (e.g., experience working in Public Cloud Domains like Microsoft Azure, AWS, and GCP)
- Professional Certification of SAP HANA DB
- ITIL certification
Benefits:
We offer a competitive salary range of $120,000 - $180,000 per year, depending on location, experience, and qualifications. This is a hybrid model position requiring 3 days a week in the office or with customers/partners, subject to local labor law and social partner involvement. Please upload your resume in English for assessment.
About Our Culture:
SAP values diversity and inclusivity, aiming to harness innovation through the unique qualities and competencies each employee brings. We commit to Equal Employment Opportunity and provide reasonable accommodations for applicants with disabilities.
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