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Technical Service Engineer

hace 2 semanas


Guadalajara, Jalisco, México Flex A tiempo completo

We welcome people of all backgrounds at Flex. Our employees thrive here by living our values: we support each other, move fast with discipline and purpose, and do the right thing always.

The Engineer - Global IT Helpdesk will be based in Guadalajara North. You will provide technical assistance through phone or chat tool, demonstrating strong technical skills and considering customer satisfaction as top priority.

Job Responsibilities
  1. Provide technical support through phone or chat tool.
  2. Attend to new business needs and sustain most updated information technology.
  3. Innovate finding best IT solutions to grant a total customer experience.

You will work closely with the Global Helpdesk support team to ensure timely resolution of technical issues.

Required Skills:

  • 2+ years of experience in Helpdesk related area (Contact Center / Call Center) preferably of large scale organization.
  • Experience providing technical support is essential.
  • Networking (DHCP, DNS, TCP/IP, etc.)
  • Operating Systems (Windows, MAC, etc.)
  • Active Directory
  • ITIL
  • Office 365 (Outlook troubleshooting)
  • VPN
  • Browser troubleshooting and settings
  • Experience supporting helpdesk tools (DameWare, CISCO Finesse, or others)

Benefits:

  • Competitive Salary
  • Life & Medical insurance
  • Christmas Bonus
  • Food Coupons
  • Saving Fund