Operations Support Associate

hace 4 semanas


Xico, México Citi A tiempo completo

The Operations Support Associate role at Citi is an entry-level position that provides day-to-day operations support in alignment with Citi operations support infrastructure and processes. This position is responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.

**Key Responsibilities:**

• Identify, analyze, and solve key issues of assigned areas and deliver supporting documents to corresponding areas
• Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard, and provide constant and clear communication regarding local policies and processes
• Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
• Organize, develop, and maintain Continuity of Business, Resolution planning, and Business Review Templates
• Monitor requirements related to compliance with Corporate Policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Provide exceptional client experience and fulfill client necessities while consistently demonstrating clear and concise written and verbal communication skills.

**Requirements:**

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• Ability to work in a fast-paced and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills
• Advanced English 85%

**Education:**

Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

English - 85%

Spanish - 90%

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting



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