Team Lead

hace 1 semana


Mérida, Yucatán, México Worldia A tiempo completo

About Worldia

Worldia is a leading B2B2C travel platform that enables partners to tap into the potential of individualized travel by combining technology, product curation, and premium customer service. We are in hyper-growth mode, having raised €25M in 2023, and are scaling with exciting projects, including the roll-out of a new platform version, a US subsidiary, and new business partnerships.

Our Values

We are proud to be certified HAPPY INDEX AT WORK FRANCE & GERMANY and TECH WORK BY CHOOSE MY COMPANY. Our values are:

  • Ambition - We strive for excellence and push boundaries.
  • Pleasure - We prioritize work-life balance and enjoy each other's company.
  • Integrity - We are honest, transparent, and committed to doing the right thing.

About the Role

We are seeking an enthusiastic Team Lead to join our team in Mérida, Mexico. As a Team Lead, you will be the go-to person for the team, monitoring KPIs, and interacting with the Head of International Markets and other team members. Your key responsibilities will include:

  • Managing the team of Travel Agents, including monitoring KPIs, working on Purpose+, optimizing processes, and troubleshooting.
  • Handling day-to-day operations, which may involve Travel Advisor, After Sales, or Customer Success tasks, depending on your profile.

Requirements

To be successful in this role, you will need:

  • At least two years of experience in a similar role (Travel industry).
  • Fluent English language skills at an almost native level.
  • Previous experience working with CRM systems, preferably HubSpot, is highly desirable.
  • Comfortable with Excel and strong problem-solving skills.
  • Flexibility to adapt to changing priorities and work in a fast-paced environment.
  • A team worker with a growth mindset.

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