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Team Lead
hace 1 mes
About Worldia
Worldia is a leading B2B2C travel platform that enables partners to tap into the potential of individualized travel by combining technology, product curation, and premium customer service. We are in hyper-growth mode, having raised €25M in 2023, and are scaling with exciting projects, including the roll-out of a new platform version, a US subsidiary, and new business partnerships.
Our Values
We are proud to be certified HAPPY INDEX AT WORK FRANCE & GERMANY and TECH WORK BY CHOOSE MY COMPANY. Our values are:
- Ambition - We strive for excellence and push boundaries.
- Pleasure - We prioritize work-life balance and enjoy each other's company.
- Integrity - We are honest, transparent, and committed to doing the right thing.
About the Role
We are seeking an enthusiastic Team Lead to join our team in Mérida, Mexico. As a Team Lead, you will be the go-to person for the team, monitoring KPIs, and interacting with the Head of International Markets and other team members. Your key responsibilities will include:
- Managing the team of Travel Agents, including monitoring KPIs, working on Purpose+, optimizing processes, and troubleshooting.
- Handling day-to-day operations, which may involve Travel Advisor, After Sales, or Customer Success tasks, depending on your profile.
Requirements
To be successful in this role, you will need:
- At least two years of experience in a similar role (Travel industry).
- Fluent English language skills at an almost native level.
- Previous experience working with CRM systems, preferably HubSpot, is highly desirable.
- Comfortable with Excel and strong problem-solving skills.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- A team worker with a growth mindset.
