Bilingual Customer Service Associate

hace 1 mes


Guadalajara, Jalisco, México Amazon A tiempo completo
Job Title: Bilingual Dsl Associate

About the Role:

As a Bilingual Dsl Associate at Amazon, you will play a critical role in ensuring customer satisfaction by providing timely and accurate support to our customers in Mexico. You will be the first point of contact for our customers, responding to their inquiries via phone, chat, and email in English. You will utilize various tools to navigate and resolve issues in real-time, facilitate communication between stakeholders, and collect intelligence to prevent potential problems that may impact customer experience and delivery performance.

Responsibilities:

  • Provide exceptional customer service to our customers in Mexico, responding to their inquiries and resolving issues in a timely and professional manner.
  • Utilize various tools to navigate and resolve issues in real-time, facilitating communication between stakeholders and collecting intelligence to prevent potential problems.
  • Work in a fast-paced environment, handling multiple customer inquiries simultaneously and prioritizing tasks to meet customer needs.
  • Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.

Requirements:

  • Age 18 or older
  • Right to work in Mexico
  • High school diploma or equivalent
  • Valid identification
  • Reside in Tlaquepaque, Jalisco

Preferred Qualifications:

  • Fluent English language skills (written and verbal)
  • Availability to work varied shifts, including weekends and holidays
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • Competitive hourly rate
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Employee assistance program (EAP)

How to Apply:

Click on the link below to begin the application process. Please note that it may take 1-2 hours to complete the application, including assessments that will measure your suitability for the role. We recommend using a laptop or desktop computer for the best experience. You will have the option to save your application between each stage of the process and return to it if needed.



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