Champion Digital Transformation Specialist

hace 3 semanas


Monterrey, Nuevo León, México CEMEX A tiempo completo

Descripción del puesto

Se busca un especialista en transformación digital para supervisar la ejecución de la incorporación de Construramas y empresas clientes profesionales en la aplicación Digital Storefront. El objetivo es lograr un alto nivel de adopción en la tienda en línea de los Construramas y una madurez aceptable en las tiendas en línea activas.

Principales responsabilidades

1. Reunirse con los propietarios y el personal de Construrama para presentar el programa Digital Storefront y los procesos de incorporación.

2. Coordinar reuniones con los clientes para darles a conocer el programa y los procesos de onboarding.

3. Capacitar a la persona responsable de facilitar la incorporación de Construrama y las empresas clientes profesionales.

4. Monitorear el progreso diario del proceso de incorporación.

5. Coordinar con el facilitador de incorporación para resolver problemas de incorporación.

6. Facilitar soporte para resolver problemas técnicos de Construramas y empresas clientes profesionales.

Supervisar el rendimiento de la incorporación

1. Establecer y comunicar los objetivos de nivel de servicio de rendimiento de incorporación.

2. Solicitar comentarios sobre la eficacia de la incorporación y la experiencia general.

3. Recopilar y comunicar informes sobre el desempeño general de la incorporación y la satisfacción del cliente.

4. Identificar áreas y programas de mejora.

Retos del puesto

Lograr un alto nivel de adopción en la tienda en línea de los Construramas.

Lograr una madurez aceptable en las tiendas en línea activas.

Lograr que más Construramas cuenten con tienda en línea.

Habilidades y conocimientos requeridos

Escolaridad: Licenciatura en Negocios, Ciencias de la Computación o campo relacionado.

Experiencia requerida: Ecommerce (opcional), Atención a clientes, Impartir capacitaciones.

Conocimiento requerido: Gestión de programas o proyectos complejos, Familiarizado con la suite de Microsoft.

Competencias críticas: Comunicación, Liderazgo, Organizacional, Resolución de problemas.

Relaciones

Internas: Equipo comercial, Equipo de desarrollo, Equipo MKT, Equipo Supply, Equipo Ecommerce.

Externas: Construramas, clientes finales.



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