Debt Consolidation Loan Specialist
hace 4 días
We are seeking a skilled Debt Consolidation Loan Specialist to join our team at LeadAdvisors in Tijuana, Mexico. As a Debt Consolidation Loan Specialist, you will be responsible for managing inbound and outbound calls with U.S. consumers, providing personalized debt consolidation solutions, and guiding them through the loan application process.
About Us
LeadAdvisors is a leading Business Process Outsourcing (BPO) company specializing in customer service solutions for U.S.-based clients in the financial sector. We help clients reduce unsecured debt by employing skilled call center agents who assist consumers in achieving financial freedom.
Key Responsibilities
- Manage inbound calls from U.S. consumers seeking personal loan consolidation options.
- Conduct outbound calls to follow up with potential leads and assist with loan inquiries.
- Use Vici Dialer and CRM systems to track customer interactions, update records, and manage client information.
- Explain the benefits of loan consolidation and help clients understand how it can lower monthly payments and reduce interest rates.
- Gather and verify personal and financial details to assess clients' eligibility for loan consolidation.
- Perform soft credit checks with client consent to evaluate loan offers.
- Meet or exceed daily and monthly performance targets, including loan application conversions.
Requirements
- A minimum of 1 year of experience in call center space in Real Estate, Debt Settlement, Debt Consolidation, or Debt Collection with US consumers.
- At least 12 months of experience in a call center environment (sales, customer service, or financial services preferred).
- Proficient with computer systems, phone systems, dialers such as Vicidial, and CRM platforms to manage customer data.
- Fluent in both English and Spanish (spoken and written).
- Strong communication skills with the ability to build rapport and explain financial products clearly.
- Excellent problem-solving and negotiation skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Experience with personal loans, debt consolidation, or financial products is a plus.
- A high school diploma or equivalent is required; a college degree is preferred.
- Availability to work flexible shifts, including evenings and weekends, to align with U.S. business hours.
What We Offer
- A competitive base salary with performance-based incentives: $125-$175 per hour.
- Comprehensive training and continuous support to help you succeed.
- Opportunities for career growth within our expanding organization.
- A positive and supportive work environment in our Tijuana office.
- Health benefits and additional perks for employees.
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