IT Support Specialist

hace 4 semanas


Ciudad de México, Ciudad de México Western Union A tiempo completo

Western Union is a global leader in money transfer services


Salary: $80,000 - $100,000 per year


Job Description

We are seeking an experienced IT Support Specialist to join our team in the LACA region. As a Technical Solutions Engineer, you will be responsible for providing end-user support and maintenance of client hardware, software, and technology releases.


Responsibilities:

  • Respond to work incidents and requests regarding installation, configuration, and maintenance of client hardware, software, and technology releases.
  • Perform new PC installations, troubleshooting, and repair.
  • Evaluate and integrate new hardware configurations and provide support of client technologies on workstations and peripherals in the LACA region.
  • Modify systems and/or programs based on user and system specifications.
  • Assist in integration of new hardware configurations and provide support of client technologies on workstations and peripherals.
  • Perform additional job duties as required.

Requirements:

To be successful in this role, you will need:



  • Bachelor's degree in Information Technology, Computer Science, or Engineering, or relevant technical certifications.
  • At least one to three years of related IT experience providing end-user support preferably within the operations environment.
  • Experience in a company with ITIL processes implemented and working with mobile devices that run on Android or iOS.
  • Experience supporting end-user operating systems including MS Windows 10 and MacOS.
  • Knowledge of device and software deployment and management tools including Active Directory, MS Office, Antivirus, Tanium, Audio Video tools, Avaya.
  • Strong communication and customer service skills with the ability to interact with partners globally.
  • Upper intermediate English Level.

Benefits:

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms. Your Mexico-specific benefits include:



  • Grocery voucher.
  • 2 personal days off.
  • Savings fund.
  • Insurance for Major Medical Expenses, Vision, Dental.
  • Online medical insurance 24/7.
  • Special days for marriage or concluding an academic degree.

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