Account Resolution Specialist

hace 2 semanas


Xico, México Concord Servicing A tiempo completo

Job Overview

Concord Servicing seeks highly skilled and dedicated individuals to join our team as Account Resolution Specialists. In this role, you will be responsible for resolving customer accounts in a professional and timely manner.

About the Job

This is a full-time position that requires strong communication and negotiation skills, as well as the ability to work independently in a fast-paced environment. You will be responsible for contacting customers by telephone to determine the reason for delinquency and resolve accounts in accordance with Concord's procedures and client specifications.

Requirements

  • Type at least 30 words per minute with high accuracy
  • Have excellent analytical, communication, and negotiation skills
  • Be able to listen carefully, probe for additional details, and ask targeted questions to gather and integrate information
  • Be able to persuade others to change their minds or behavior
  • Be detail oriented and organized in your work style
  • Be able to meet goals and deadlines in a fast-paced, stressful environment
  • Read, write, and speak English fluently; bilingual (English/Spanish) a plus

Compensation and Benefits

The estimated salary for this position is between $30,000 - $35,000 pesos per year, depending on experience. We also offer medical insurance, life insurance, dental insurance, and legal benefits.

Schedule

This position requires a minimum of 1 evening shift per week and 2 Saturday shifts per month.



  • Xico, México Global Payments A tiempo completo

    Job Title: Chargeback Resolution SpecialistGlobal Payments is seeking a highly skilled Chargeback Resolution Specialist to join our team. As a Chargeback Resolution Specialist, you will be responsible for researching and resolving customer chargebacks in a timely and efficient manner.Key Responsibilities:Research and resolve customer chargebacks using...


  • Xico, México Amex A tiempo completo

    **You're Part of a Global Community.**At American Express, you'll join a diverse group of colleagues who are committed to backing our customers, communities, and each other. We're a team that values leadership, integrity, and customer experience. Here, you'll find opportunities for growth, recognition, and meaningful work.**Main Responsibilities:**As a...


  • Xico, México Global Payments A tiempo completo

    Job Description:We are seeking a skilled Dispute Resolution Specialist to join our team at Global Payments. In this role, you will be responsible for researching and resolving customer chargebacks in a timely and professional manner.About the Role:Research and resolve customer chargebacks by utilizing established processes and adhering to association...


  • Xico, México Citi A tiempo completo

    OverviewCiti, a leading global bank, seeks a talented Cash Resolution Specialist to join our team. As a key member of our Operations Support unit, you will play a crucial role in providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.


  • Xico, México Global Payments A tiempo completo

    Job DescriptionWe are seeking a skilled Dispute Resolution Specialist III to join our team at Global Payments. As a key member of our operations department, you will be responsible for researching and resolving customer charge backs in a timely and professional manner.ResponsibilitiesResearches, processes, and resolves chargeback/reversal requests for all...


  • Xico, México Thomson Reuters A tiempo completo

    Key Responsibilities:The Enterprise Incident Resolution Specialist will lead the incident management process with authority and confidence, taking control of the recovery process from the outset. The role requires effective communication, technical knowledge, and problem-solving skills to ensure timely mitigation and resolution of incidents.About the...


  • Xico, México Citi A tiempo completo

    At Citi, we are seeking a highly motivated Key Account Onboarding Specialist to join our team. This is a full-time opportunity with an estimated salary of $65,000 - $80,000 per year, depending on location and experience.**Job Summary:**The Key Account Onboarding Specialist will be responsible for ensuring timely and accurate delivery of all account opening...


  • Xico, México Mazet Sas De Cv A tiempo completo

    **Network Incident Resolution Specialist**We are seeking a skilled Network Incident Resolution Specialist to join our team at Mazet Sas De Cv. As a key member of our technical support team, you will be responsible for resolving network incidents promptly and efficiently.**Key Responsibilities**- Monitor network performance and identify potential issues-...


  • Xico, México American International Group A tiempo completo

    About the RoleAmerican International Group, Inc. (AIG) is a leading global insurance organization, providing a wide range of property casualty insurance in approximately 70 countries and jurisdictions. We're seeking a skilled Claims Resolution Specialist to join our team in investigating, evaluating, negotiating, and settling complex claims cases.Key...


  • Xico, México Gigamon A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Escalation Resolution Specialist to join our team at Gigamon. This is a challenging and rewarding role that requires strong leadership, communication, and analytical skills.Job SummaryThe Senior Escalation Resolution Specialist will be responsible for leading high-profile customer and partner escalations,...


  • Xico, México Global Payments A tiempo completo

    At Global Payments, we're driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. As a Chargeback Resolution Specialist, you'll play a critical role in helping us achieve our goals.**Key Responsibilities:**Research and resolve customer chargebacks by conducting detailed transaction research,...


  • Xico, México Mastercard A tiempo completo

    Mastercard Settlements Role OverviewAt Mastercard, we're working to create a world where everyone has the opportunity to thrive. As a Key Account Settlements Specialist, you'll play a vital role in our mission by ensuring the seamless settlement of transactions across our global network.About YouWe're looking for someone with exceptional analytical skills,...


  • Xico, México Citi A tiempo completo

    Citi seeks a skilled Bankruptcy Resolution Specialist to join our team. As a key member of our Operations - Collections Default team, you will play a vital role in ensuring the quality and service of our tasks and services.The successful candidate will have 2-4 years of experience in Bankruptcy and/or banking industry, with proficiency in computer and typing...


  • Xico, México Sofvio A tiempo completo

    We're seeking a highly skilled Customer Account Specialist to join our team at Sofvio.About the Role:As a Customer Account Specialist, you will be responsible for efficiently servicing current clients once the sales team has onboarded them.Key Responsibilities:Educate our clients on the details of their policies.Effectively communicate the impact of policy...

  • Account Manager

    hace 5 días


    Xico, México Proliance General Contractors A tiempo completo

    Proliance General Contractors: A leading general contractor seeking an experienced Account Manager to play a key role in resolving claims and building client trust. By effectively communicating with clients, you will contribute to our revenue goals and client satisfaction.Key Responsibilities:• Communicate clearly the expectations of the claims process to...


  • Xico, México Tetra Pak A tiempo completo

    Tetra Pak is a global leader in food processing and packaging solutions, dedicated to making food safe and available everywhere. With a presence in over 160 countries and an extensive product portfolio ranging from packaging materials to processing equipment, Tetra Pak is committed to sustainability, innovation, and creating value for its customers and...


  • Xico, México Citi A tiempo completo

    Responsibilities:Responsible for customer interaction, documentation issuance, review and system setups. This role requires a high level of diligence, motivation and organizational skills, with a focus on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues.Key...


  • Xico, México Jato A tiempo completo

    At JATO Dynamics, we are seeking an Account Development Specialist to join our commercial team. Reporting to the Head of Sales Mexico and Puerto Rico, you will be responsible for managing designated accounts with a focus on driving sustainable revenue growth and achieving targets.The successful candidate will have a proven track record in...


  • Xico, México Daniel J. Edelman Holdings A tiempo completo

    We seek a skilled Professional Account Growth Specialist to join our team at Edelman Data & Intelligence (DXI). As a key member of our Data and Intelligence team, you will be responsible for analyzing and interpreting quantitative and qualitative data from various media sources.The ideal candidate will have a strong understanding of how key measurement...


  • Xico, México Citi A tiempo completo

    The Customer Service Resolution Specialist is an intermediate-level position at Citi responsible for providing clients with timely and professional resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Key Responsibilities**:Manage a...