Account Resolution Specialist
hace 2 semanas
Job Overview
Concord Servicing seeks highly skilled and dedicated individuals to join our team as Account Resolution Specialists. In this role, you will be responsible for resolving customer accounts in a professional and timely manner.
About the Job
This is a full-time position that requires strong communication and negotiation skills, as well as the ability to work independently in a fast-paced environment. You will be responsible for contacting customers by telephone to determine the reason for delinquency and resolve accounts in accordance with Concord's procedures and client specifications.
Requirements
- Type at least 30 words per minute with high accuracy
- Have excellent analytical, communication, and negotiation skills
- Be able to listen carefully, probe for additional details, and ask targeted questions to gather and integrate information
- Be able to persuade others to change their minds or behavior
- Be detail oriented and organized in your work style
- Be able to meet goals and deadlines in a fast-paced, stressful environment
- Read, write, and speak English fluently; bilingual (English/Spanish) a plus
Compensation and Benefits
The estimated salary for this position is between $30,000 - $35,000 pesos per year, depending on experience. We also offer medical insurance, life insurance, dental insurance, and legal benefits.
Schedule
This position requires a minimum of 1 evening shift per week and 2 Saturday shifts per month.
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