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About the Role:
">The Enterprise Cloud Services Regional Delivery Expert will drive continuous improvement to increase operation, availability, and efficiency in our infrastructure landscape. This includes re-architecture and new technology adoption.
This expert will be responsible for delivering end-to-end Managed services experience during a customer's cloud transformation journey.
Key responsibilities include:
- Co-responsible for driving continuous improvement in ECS architecture, ECS delivery, and tools enhancement
- De-escalation of already escalated customers
- Regional SWAT team engagement directly with customers along with CDM, TSM or dCEM to de-escalate customer situations
Requirements:
- 10+ years of related professional experience
- Bachelor's degree or higher in Computer Science, Engineering, or Information Technologies Management
- Professional Certification of OS/Linux Server
- ITIL certification
About SAP SE:
">SAP is a market leader in enterprise application software that helps companies innovate through simplification. Our solutions enable customers to operate profitably, adapt continuously, and grow sustainably.
We strive to provide a spectrum of cloud deployment options for our customers with our own infrastructure, partners, and public cloud infrastructures.
The Customer Services & Delivery (CS&D) board area focuses on delivering end-to-end Managed services experience during a customer's cloud transformation journey.
The Regional Delivery team (RDT aka Delivery SWAT team) focuses on de-escalation and escalation avoidance for ECS customers with a focus on proactive 'Go Green' plans.
