Digital Transformation Specialist
hace 1 semana
NexInfo, a leading consulting company founded in 1999, empowers businesses to achieve Operational Excellence through a unique blend of Business Process and Software Consulting Services.
The Opportunity
- Drive omni-channel transformation initiatives using Salesforce to deliver seamless customer experiences across multiple touchpoints (web, mobile, email, social media, in-store).
- Precision-engineer Salesforce Omni-Channel features to enhance service workflows and elevate customer support.
- Collaborate with cross-functional teams to harmonize the customer journey.
- Analyze customer behavior and preferences to refine engagement strategies and propose data-driven improvements.
- Maintain integration between Salesforce and other communication platforms, ensuring seamless data flow.
- Troubleshoot and resolve complex issues with Salesforce Omni-Channel functionality.
- Develop comprehensive documentation and reports on omni-channel processes and customer interaction metrics.
Ideal Candidate Profile
- A minimum of 10 years of experience, preferably in Digital Transformation/Change Management or Software Engineering roles.
- Demonstrated adaptability and resilience in dynamic environments.
- Proven track record of achieving goals in fast-paced settings.
- Strong analytical skills, with comfort working with numerical data.
- Ability to undertake up to 60% travel for business purposes.
What We Offer
- A prestigious work environment with a proven track record of success.
- Flexible work arrangements.
- The opportunity to collaborate with and learn from top talent in the industry.
- An estimated annual salary range: $120,000 - $180,000, commensurate with experience and location.
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