Knowledge Manager

hace 3 semanas

Santa Catarina, Nuevo León, México Carrier A tiempo completo

Job Summary: We are seeking a highly skilled Knowledge Manager to join our team in Mexico. As a key member of our Global People Services team, you will be responsible for defining the content/knowledge management strategy and developing, auditing, and maintaining high-quality content for employees, managers, and HR professionals.

Key Responsibilities:

  • Organize and maintain all regional HR information in our knowledge management system to provide easy access to HR solutions.
  • Develop and implement knowledge management operating guidelines, defining owners and standards for creating, updating, approving, and retiring global and local knowledge articles.
  • Engage region leaders and communities of expertise members in creating HR information, editing content to improve clarity, and deliver training to HR content creators.
  • Manage and report knowledge content and employee and manager self-service utilization through appropriate metrics, recommending and implementing actions to improve utilization.
  • Develop and manage job-related knowledge content and training for GPS team members to improve operational efficiency.
  • Manage and continuously improve our new hire onboarding program to accelerate employees' integration into the company and enable them to consistently provide high-quality HR solutions.
  • Proactively identify HR information gaps and internal GPS learning gaps and take actions to resolve.
  • Create innovative communications focused on the end user, promoting Global People Services and driving adoption of self-service.
  • Collaborate with global peers to drive enterprise-wide improvements in knowledge management, training, and communications.
  • Actively participate in forums for Workday and ServiceNow enhancements to improve employee experience.
  • Provide recommendations to improve employee portal and expand employee and manager self-service transactions.

Requirements:

  • University Degree or equivalent experience and a minimum of 7 years of prior relevant experience in Human Resources, Knowledge Management, or Learning & Development, or an Advanced Degree in a related field.
  • Excellent oral and polished written communication skills in English and Spanish, with expertise in editing content and articulating complex concepts simply and effectively.
  • Experience using ServiceNow or similar platforms for knowledge management purposes, including creating multi-language and role-specific knowledge articles, as well as monitoring knowledge quality and relevance.
  • Strong planning, organization, and project management skills with proven result orientation.
  • Keen attention to detail.
  • Ability to work in ambiguous environments, taking the initiative to drive plans independently.
  • Experience in change management, including performing impact analysis and creating communications plans.
  • Experience in developing and delivering training content.
  • Proficiency in working collaboratively across different teams with varying job levels and functions within HR.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.

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