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Senior Professional Services Consultant, Zero Trust Services Expert
hace 1 mes
We are seeking a highly skilled and experienced Professional Services Consultant to join our team at Cloudflare. As a key member of our Customer Success team, you will be responsible for delivering timely and organized onboarding for customers, ensuring they see the full value in Cloudflare's products, and advising on technical best practices.
Key Responsibilities
- Deliver a seamless onboarding experience for new customers, ensuring they are fully utilizing Cloudflare's products and services.
- Provide proactive technical guidance and expertise to customers, helping them to derive the most value from their Cloudflare investment.
- Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations and ensure customer success.
- Contribute to the success of the organization through knowledge-sharing activities, such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices.
Requirements
- Minimum 5 years of experience working in a technical implementation or onboarding team, security engineering team, security operations center, or other highly technical team.
- Deep understanding of internet and security technologies, including SWG, Sandboxing, Firewalls, DLP, and VPNs.
- Experience with software distribution in Microsoft, Mac, and Linux environments, as well as a deep understanding of SSO, ADFS, LDAP, and SAML.
- Ability to manage a project, work to deadlines, and prioritize between competing demands.
- Strong interpersonal communication (verbal and written) and organizational skills.
- Highly motivated, driven, and passionate about technology and customer success.
Preferred but Not Required
- Understanding of or experience with regulatory requirements such as PCI DSS, HIPAA, and SOC-2.
About Cloudflare
Cloudflare is a highly ambitious, large-scale technology company with a soul. We are committed to protecting the free and open Internet and providing equal employment opportunity for all people. We are proud to be an AA/Veterans/Disabled Employer and provide reasonable accommodations to qualified individuals with disabilities.
