Client-Facing Business Transformation Specialist

hace 3 semanas


Xico, México Sap Se A tiempo completo

Job Summary: We are seeking a highly skilled Client-Facing Business Transformation Specialist to join our team. As a key member of our Customer Success organization, you will be responsible for delivering ongoing support and guidance to our clients, focusing on business strategy and transformation topics.

Key Responsibilities:

  • Develop Trusted Relationships: Build strong relationships with key stakeholders and decision-makers, understanding their needs and providing tailored support to drive business success.
  • Strategic Support: Provide proactive support and guidance on business strategy and transformation topics, helping clients realize their goals and objectives.
  • Goal-Based Support: Develop and drive targeted goal-based support engagement plans, focusing on key business outcomes and delivering a preferred success scorecard.
  • Cloud Solution Expertise: Provide expertise to customers on the use of SAP Cloud solutions, focusing on SAP Cloud solutions and facilitating access to product and functional expertise.
  • Issue Resolution: Anticipate and orchestrate the resolution of customer issues, acting as an escalation point and collaborating with other departments as needed.

Requirements:

  • Customer Focus: Strong customer orientation and focus on quality, with excellent communication and interpersonal skills.
  • Business Acumen: Understanding of IT landscapes and lifecycles, with a specific focus on SAP Solutions during transitions, implementations, and operations phases.
  • Cloud Solution Expertise: Knowledge of SAP Preferred Success & Cloud Solutions and the included service offerings is an advantage.
  • Results-Oriented: Ability to deliver results under pressure, work independently, and take ownership of assigned tasks.
  • Education and Experience: Bachelor's or Honours Degree is an advantage, with 3 years' Customer Success Management or working experience in a customer-facing role.

About Us: SAP is a global leader in enterprise application software, helping organizations run better. We are committed to creating a workplace that embraces diversity, values flexibility, and is aligned to our purpose-driven and future-focused work.

Benefits and Location: We offer a highly collaborative team environment, a strong focus on learning and development, and a variety of benefit options. This position can be based in Mexico and requires in-person attendance.



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