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Technical Support Expert, Amazon Music Services
hace 2 semanas
We're looking for a highly skilled Technical Support Expert to join our Amazon Music Services team. This role involves providing top-notch technical support, collaborating with cross-functional teams, and driving innovation to improve our services.
Key Responsibilities- Troubleshooting and Debugging: Utilize your expertise to identify and resolve complex technical issues affecting our cloud systems.
- Infrastructure Support: Provide high-quality support for our infrastructure, including extensive troubleshooting tasks covering multiple products, features, and services.
- Operations and Maintenance: Work on coding projects primarily in Java, Perl, or shell scripts, and AWS technologies to drive operations and maintenance.
- Software Deployment Support: Support software deployment in staging and production environments.
- Tool Development: Develop tools to aid operations and maintenance.
- Status Reporting: Own system and support status reporting.
- Digital Product Ownership: Take ownership of two or more digital products or components.
- Customer Notification and Workflow Coordination: Coordinate customer notification and workflow follow-up to maintain service level agreements.
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. Our team is dedicated to delivering innovative solutions that shape the future of cloud infrastructure.
