Technical Support Specialist

hace 2 semanas


Ciudad de México, Ciudad de México Philips International A tiempo completo
Job Description

About the Role:

We are seeking a skilled Remote Service Engineer to provide exceptional technical support to our customers. As a key member of our team, you will be responsible for resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.

Your Responsibilities:

• Providing Advanced Technical Support: Diagnosing and resolving complex technical issues remotely.

• Managing Customer Cases: Efficiently handling customer cases, documenting service records, and communicating updates and solutions clearly.

• Collaborating with Field Engineers: Working closely with our field engineers to provide accurate diagnostics and ensure that issues are resolved efficiently on the first visit.

• Escalating Issues: Identifying and escalating critical issues to the appropriate teams for timely resolution.

• Handling Customer Feedback: Addressing customer complaints and feedback promptly and professionally.

Requirements:

To succeed in this role, you should have:

• Incident resolution and ticket management experience.

• Experience with HIS and PACS.

• Technical skills on Windows Server 2008-2019.

• Basic networking understanding (VLAN, Load Balancer, Switches).

Why Philips?

At Philips International, we are committed to creating a healthier society through meaningful work and innovative solutions. As a Remote Service Engineer, you will be part of a dynamic team that is dedicated to improving 3 billion lives a year.



  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch assistance to our customers. As a Technical Support Specialist, you will be responsible for diagnosing and resolving software and hardware issues, as well as helping our customers install applications and programs.Key Responsibilities* Provide technical...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional user support to our customers and partners.Key ResponsibilitiesProvide technical support to customers and partners through various channels, including phone, email, and...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Summary:Lenovo is seeking a highly skilled Technical Support Specialist to join our Managed Service Desk team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to Lenovo's enterprise customers, including troubleshooting hardware and software issues, resolving technical problems, and answering...


  • Ciudad de México, Ciudad de México FIS A tiempo completo

    Job SummaryFIS is seeking a highly experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing expert-level technical support to our customers.Key ResponsibilitiesRespond to complex technical issues and provide timely resolutionsCollaborate with design engineering and software...


  • Ciudad de México, Ciudad de México Wipro A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Wipro. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities: Troubleshoot hardware and software issues Provide technical support via phone, email, or chat Collaborate with internal...


  • Ciudad de México, Ciudad de México Alia Integrando Talento A tiempo completo

    Alia Integrando Talento is seeking a skilled Technical Support Specialist to join its team.As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Your expertise in networking and security will be essential in resolving complex issues and ensuring the smooth operation of our cloud...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistMexico City, MexicoDatadog's Technical Solutions team is seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key...


  • Ciudad de México, Ciudad de México Recooty A tiempo completo

    Role OverviewWe are seeking a skilled Technical Support Specialist to join our team at Recooty. As a Technical Support Specialist, you will play a critical role in providing top-notch customer service and technical support to our clients.Key ResponsibilitiesAssist customers with technical customer service inquiries and requests via emailOptimize front-end...


  • Ciudad de México, Ciudad de México Avaya A tiempo completo

    About the OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing onsite support of systems in production subsystems and/or software and/or hardware applications to customers or field personnel using remote and telephone diagnostic...


  • Ciudad de México, Ciudad de México Lenovo A tiempo completo

    Job Title: Technical Support SpecialistJob Description:Lenovo Managed Service Desk is a cutting-edge implementation of DaaS and managed solutions. As a Technical Support Specialist, you will be responsible for delivering exceptional technical support to Lenovo's enterprise customers. You will assist customers in resolving technical issues beyond the standard...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistMexico City, MexicoWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    Technical Support SpecialistAt Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you'll be responsible for providing top-notch technical support to our customers via multiple channels, including ticketing systems, live chat, phone, and screen sharing tools.Key Responsibilities:Engage with...


  • Ciudad de México, Ciudad de México Nuvit Service A tiempo completo

    Job Description:We are seeking a skilled Technical Support Specialist to join our team at Nuvit Service. In this role, you will be responsible for providing enterprise-level technical support to our customers. This will involve diagnosing and resolving software and hardware issues, as well as assisting customers with the installation of applications and...


  • Ciudad de México, Ciudad de México Temenos Headquarters SA A tiempo completo

    Temenos, a leading provider of banking software, is seeking a skilled Technical Support Specialist to join its team. As a key member of our support team, you will be responsible for providing expert assistance to customers in resolving issues with our T24 application.The ideal candidate will have a strong background in customer support, with a minimum of 5...


  • Ciudad de México, Ciudad de México Zebra A tiempo completo

    Technical Customer Support SpecialistAt Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.We are seeking a Technical Customer Support Specialist to join...


  • Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering exceptional support to our customers and partners, ensuring high levels of customer satisfaction.Key ResponsibilitiesProvide technical support to customers and partners via phone, email,...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    About the Role:At Datadog, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers via multiple channels.Key Responsibilities:Engage with customers via ticketing systems, live chat, phone, and screensharing tools to identify and resolve...


  • Ciudad de México, Ciudad de México Emplifi A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our Global Support team at Emplifi. As a key member of our team, you will play a critical role in delivering exceptional technical support and guidance to our customers.What You'll Do HereProvide technical support and resolve customer requests via email and other communication...


  • Ciudad de México, Ciudad de México Snaphunt A tiempo completo

    The OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Snaphunt. As a key member of our IT department, you will be responsible for providing technical support to our colleagues, diagnosing and troubleshooting technical problems, and managing and monitoring systems.The RoleAs a Technical Support...


  • Ciudad de México, Ciudad de México Resideo A tiempo completo

    **Key Responsibilities**:As a Technical Support Specialist at Resideo, you will be the first point of contact for on-field installers, investigating and resolving technical issues, tracking request resolution for documented cases, and providing top-tier technical assistance.**Requirements**:A high school diploma or equivalent is required, along with 1-2...