Customer Success Strategist

Job Description:

We are seeking a Customer Success Strategist to join our team at Emerson. In this role, you will play a critical part in ensuring the timely and accurate execution of orders, while providing exceptional customer service.

Key Responsibilities:

1. Proactively handle order backlogs to ensure timely execution;
2. Collaborate across multiple departments to ensure timely entry, release from holds, scheduling, and execution of orders;
3. Act as a liaison between plants, planners, buyers, and sales offices to facilitate the timely processing of orders;
4. Provide customers with order status updates at every stage, including supervising details once orders have shipped;
5. Assist in forecasting sales shipments and provide after-sales support to ensure customer satisfaction.

Required Skills and Qualifications:

To be successful in this role, you will need:

• A Bachelor's Degree in a business-related field or equivalent experience;
• 4-5 years of demonstrated experience in a manufacturing, operations, or sales environment (External Candidates);
• 1-3 years of relevant experience within the organization (Internal Candidates);
• Excellent communication skills, with the ability to multitask and handle competing priorities efficiently;
• Experience with Oracle ERP and Microsoft tools is highly preferred;
• Ability to work independently and resolve issues without clear direction.

Our Offer to You:

This position offers a competitive salary range of $80,000 - $110,000 per annum, depending on experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.