Business Analyst
hace 2 semanas
About MX003 Marsh And Mclennan Servicios S.A. De Cv
MX003 Marsh And Mclennan Servicios S.A. De Cv is a leading company in the industry, known for its strong brand and impressive results. We offer a culture of internal mobility, collaboration, and valued partnership from the business.
What We Offer
- A company with a strong brand and strong results to match
- Culture of internal mobility, collaboration, and valued partnership from the business
- Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations
- Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal)
- Work with highly skilled ServiceNow team and Data Analytics team
- Obtain further training in ServiceNow platform
- Enjoy unlimited access to a vast range of courses and professional training through Udemy to continually enhance your skills and knowledge
Job Summary
We are seeking a Business Analyst - ITSM ServiceNow Business and Data Analyst to join our team. The successful candidate will be responsible for gathering detailed requirements from the business, identifying process improvements, and using knowledge of ServiceNow functionality to recommend solutions.
Key Responsibilities
- Gather detailed requirements from the business for both data analytics and ServiceNow solutions
- Evaluate current processes and identify areas for improvement using ServiceNow functionality
- Translate business requirements into technical specifications and optimal solutions
- Manage and execute testing to verify that development meets the specified requirements
- Use SQL, Excel, and BI tools for data analysis and testing of data quality
Requirements
- ServiceNow experience – Understanding of catalog items, workflows, reports (required)
- Experience with running queries in SQL, Excel (required)
- Experience with data visualization tools such as Qlik Sense (preferred), Tableau, or Power BI
- Excellent communication skills in English (C1 level)
What Makes You Stand Out?
- Understanding of Agile Scrum framework
- ServiceNow fundamentals training
- Advanced Excel, SQL programming
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