Technical Support Specialist

hace 2 semanas


Xico, México Oracle A tiempo completo

Delivering exceptional post-sales support and solutions to Oracle customers is a key focus area for this role. As an advocate for customer needs, you will be responsible for resolving non-technical inquiries via phone and electronic means, as well as providing technical guidance on the use and troubleshooting of our Electronic Support Services.

This position involves serving as a primary point of contact for customers, facilitating relationships between Support and customers, and offering advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

You will work with high levels of autonomy, reporting to management on customer status and technical matters regularly. Additionally, you will be sought by customers and Oracle employees for expert technical advice.

This role requires expertise in solving complex, often previously unknown, critical customer issues. You will perform assigned duties with minimal guidance from management and work closely with other teams to resolve customer concerns effectively.

We estimate the annual salary for this position to be around $85,000-$110,000, depending on location and experience.



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