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Job Title: Sales Lead Jr - Mexico
Job Summary:
The Sales Lead Jr is responsible for supporting the store management team in creating a selling culture, enhancing the customer's experience, and achieving store sales goals. In the absence of a member of management, the Sales Lead Jr is responsible for the daily operation of the store.
Key Responsibilities:
- Perform the responsibilities of the Leader on Duty (LOD) to lead a Customer First culture.
- Communicate clear expectations and hold the store associates and themselves accountable to achieving all brand, performance, and behavior standards.
- Proactively seek personal learning and development opportunities to elevate leadership skillset and individual performance.
- Partner with the Store Management team in the execution of the store business plan to drive KPI results and maximize business opportunities.
- Establish and assign individual goals to sales and stock associates; monitor performance and provide real-time coaching to support them in achieving the assigned goals.
- Drive AE brand loyalty by ensuring associates are knowledgeable of all AEO loyalty programs and holding them accountable for consistently informing customers of each program.
- Lead role in training, developing, and coaching the associate team to create a Customer First culture.
- Motivate associates by providing feedback and recognition for behaviors that drive positive results.
- Recognize and communicate associate performance issues to store management in a timely manner to develop plans for resolution.
- Maintain company brand standards per the 5 S's (In Size, Styled, Stocked, Standard, Signed).
- Execute strategic, brand-appropriate merchandising product moves to maximize presentation and drive sales.
- Ensure consistent and effective shipment processing and flow to the floor while maintaining stockroom SOP.
- Understand and adhere to all company policies and procedures.
Requirements:
- Minimum High School education or equivalent.
- Minimum 1 – 2 years retail experience or equivalent education.
- Team leader experience preferred.
- Must have flexible availability for store needs.
- Ability to receive feedback and take action when appropriate.
- Demonstrated business acumen.
- Demonstrated ability to communicate effectively with customers and store team.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
- Ability to perform all Essential Job Functions.
- Proficient use of technology.
AEO is a patron that offers equality in its recruitment processes and is committed to complying with all Federal and local laws and regulations.
AE Mexico prohibits discrimination against partners or applicants because of race, color, creed or religion, citizenship or non-citizen, sex (including pregnancy), sexual orientation, identity or expression of gender, marital status or co-existence, victims of domestic violence or harassment, genetic information or genetic pre-disposition, military situation or any veterans protected by law.
