Senior Quality Manager

hace 2 meses


Xico, México Upfield A tiempo completo

At Upfield, our mission is to make people healthier and happier with nutritious and delicious plant-based products that are good for you and the planet.

We have a rich history dating back to 1871, but we feel like we're just getting started. As a trusted category leader, we offer iconic brands like Rama, Country Crock, Blue Band, and Flora that people love worldwide.

About the Role

This is an exciting opportunity as Senior Quality Manager - Latin America, where you will play a critical role in:

  • New supplier development at the country level in collaboration with key stakeholders
  • Careline: complaints coordination with SUs QA-retrieval of samples for evaluations (Spreads, Cheese, and DCA), RCA discussions with SUs
  • 3PMs: technical visits, AIB audits, and follow-up on complaints
  • 3P WH/Logistics: qualification, audits, and complaints handling of non-conformances (including Co-packers)

Main Responsibilities

You will provide functional involvement in the Country Business Unit on all quality-related topics, including:

  • Implementing quality standards and procedures for innovations, promotions, and product changes to ensure successful launches
  • Monitoring, aggregating, and analyzing marketplace and overall product quality data from multiple channels
  • Extracting consumer complaints data & trends for NA markets on a monthly basis for all categories
  • Identifying and driving Quality Improvement in complaints related to issues with marketing, sales, and supply chain
  • Providing careline interface with Sourcing Units, Supply Chain, and central functions for customer and consumer alerts
  • Initiating activities aimed at managing quality issues with customers and channels, including rejections, complaints, technical support, product handling, and customer waste reduction
  • Conducting regular marketplace on-shelf product assessments, analyzing data, identifying, and driving improvement projects
  • Working closely with AIB International for scheduling audits on a periodic basis
  • Providing Quality functional input on disposition decisions for non-conforming products
  • Supplying monthly QA performance KPI reporting
  • E2E Import & Export process: Documentation, follow-ups, and Quality deployment (Imports) and completing intercompany transfer requirements to avoid delays in launches

About You

To be successful in this role, you will need:

  • +6 years' experience in a plant environment with strong exposure to Quality, Warehousing, 3PM operations, Regulatory, Supplier development
  • Experience working in a Unionized environment will be an added advantage
  • Demonstrated ability to deliver large-scale change activities
  • Strong influencing and communication skills
  • Critical and proactive thinking
  • Collaborative and team-oriented mindset

Your Remuneration

We estimate the annual salary for this position to be around $120,000-$150,000, depending on your qualifications and experience.



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