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Customer Support Specialist
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Job Summary
We are seeking a highly skilled Customer Support Specialist to join our team at Gilbarco. As a key member of our support center, you will provide top-notch technical assistance to our customers, ensuring they receive the best possible experience with our products and services.
Key Responsibilities
- Provide operational and technical support to customers via phone, email, or other communication channels.
- Manage and dispatch authorized service contractors to resolve customer issues in a timely manner.
- Monitor and resolve tasks and alarms on a daily basis, ensuring seamless operations.
- Maintain high standards of productivity, average handle time, and call quality.
- Stay up-to-date with product knowledge through on-the-job training and self-study.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Develop and maintain strong relationships with customers, ensuring their satisfaction and loyalty.
Requirements
- 2-year technical degree or equivalent skill set.
- Proficient in operating a PC and related business software.
- Call center experience preferred.
- Excellent customer service skills.
- Proficient in Microsoft Office programs.
- Networking knowledge or experience a plus.
About Gilbarco
Gilbarco is a leading global industrial technology company focused on smarter transportation and mobility. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. We are committed to advancing safety, security, efficiency, and sustainability worldwide.
Our Culture
We have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Our vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through our corporate social responsibility initiatives.
