Global Application Support Specialist

hace 6 días


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

At Thomson Reuters, we are committed to helping professionals succeed in an ever-changing world. As a Global Application Support Specialist, you will play a crucial role in the daily management of our diverse application suite, including SAP Hybris and JAVA technologies.

The ideal candidate will have at least 3 years of experience in software development or technology infrastructure and a strong grasp of ITIL processes. They will be responsible for managing and ensuring the reliability of infrastructure and application operations for our entire application portfolio.

  • Manage and ensure the reliability of infrastructure and application operations for our entire application portfolio.
  • Collaborate with application development teams to ensure seamless operational integration of new applications and features.
  • Champion continuous service enhancement and innovation to meet or exceed service level agreements (SLAs).
  • Maintain a deep understanding of ITIL processes and contribute to the strategic direction and achievement of departmental goals.
  • Monitor and analyze key performance metrics, and keep documentation, processes, and procedures meticulously updated.

A Bachelor's degree in Computer Science or a related field is preferred, and fluency in English is required. The successful candidate will also possess a strong technical proficiency in SAP Hybris, JAVA, MS SQL Server, JavaScript, HTML/CSS, and API.

We offer a comprehensive benefits package, including flexible vacation time, two company-wide Mental Health Days Off, work from another location for up to a total of 8 weeks in a year, and a retirement plan. Additionally, we provide access to LinkedIn Learning and opportunities to work on projects cross-company through our Talent Marketplace.

This role offers a unique opportunity to be part of a team helping re-invent the way knowledge professionals work, creating a more transparent, just, and inclusive future. At Thomson Reuters, we help professionals do their jobs better, creating more time for them to focus on the things that matter most.

Salary Range:

$80,000 - $120,000 per year, depending on experience.



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