Delivery Management Business Analyst
hace 1 mes
About Conduent
Conduent is a leading business process services company that helps Fortune 100 companies and governments create exceptional outcomes for their clients and constituents. Our dedicated associates deliver mission-critical services and solutions that drive business results.
Job Summary
The Delivery Management Analyst I will provide strategic business analysis services to business partners, working closely with the business units to gain a deep understanding of customer business strategies, processes, services, and roadmaps. This role will be key to understanding and documenting capabilities needed to address business challenges.
Key Responsibilities
Review assigned business processes from end-to-end to identify and address operational, financial, and technological risks. Identify opportunities to improve efficiency and support business partners in meeting customer and business needs. Develop and implement business solutions by building relationships and partnerships with key stakeholders, identifying business needs, and determining necessary processes and practices.
Requirements
Equivalent of U.S. university 4-year degree or equivalent work experience. Ability to communicate in U.S. English, written and verbal. Understanding of US Financial Services preferred. Experience working on medium to large scale call centers and handling day-to-day operational requests from the business.
Skills & Proficiencies
Communication, Technical Understanding, Problem Solving, Leadership, Teamwork, Client Management, Business Operations, Multitasking.
Equal Opportunity Employer
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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