Customer Service Representative

hace 4 semanas

Monterrey, Nuevo León, México Terex Corporation A tiempo completo

**Job Title:** Customer Service Representative

**Job Summary:** Terex Corporation is seeking a Customer Service Representative to provide exceptional customer service and support to our valued customers. As a key member of our team, you will be responsible for delivering accurate information, resolving customer inquiries, and ensuring timely order fulfillment.

**Responsibilities:**

  • Provide accurate information and assistance to customers regarding products, quotes, orders, and general inquiries.
  • Escalate complex or unresolved customer problems to the appropriate department or supervisor.
  • Process customer orders accurately and efficiently, ensuring all necessary information is captured and entered in the system.
  • Perform administrative duties to support the customer service team, such as maintaining customer databases, updating customer records, and processing orders or returns.
  • Stay informed about the company's products, services, and industry trends to provide accurate information and address customer inquiries effectively.

**Requirements:**

  • High school diploma required.
  • Minimum of (4) years of experience in Sales, Customer Service, Marketing, Communications, Service working in one of these areas or relevant bachelor's degree.
  • Ability to work an in-person and remote hybrid work schedule based in Monterrey, Mexico.
  • Effective, polished interaction with customers, proven ability to quickly capture relevant information; explain next steps in resolving issues; communicate next steps and status, and inspire confidence.
  • Strong curiosity, creative thinking, and a demonstrated ability to solve problems.
  • Ability to use Microsoft office tools, especially Outlook, Teams, Word, Excel, PowerPoint.
  • Ability to establish strong external and internal business relations.
  • Ability to deal with ambiguity.

**Nice to have:**

  • Bachelor's Degree from an accredited institution in Business, Marketing, Communication or Industrial Engineering.
  • Salesforce, CPQ (configure price quote) and Oracle ERP experience and the ability to adapt and learn new systems.
  • Passion for problem-solving through the ability to self-learn, think critically, and have fun while doing it.
  • Thrive in ambiguous situations; effectively manage change; shift gears comfortably; decide and act without having the total picture; comfortable handling risk and uncertainty.
  • Assimilate quickly into a team environment.
  • Ability to manage and multi-task across several initiatives at once, and keep on top of details.
  • Thrive in an environment where all ideas are welcome, discussed, and critically analyzed; where once a decision is made, even if it's not your favorite, you go all-in to make it a success.
  • Demonstrated ability to use influence and persuasion skills to navigate barriers and conflict.
  • Ability to influence others without authority independent of title or grade.
  • Ability to travel.
  • Knowledge of process improvement and lean manufacturing concepts.
  • Enthusiasm to interact with internal Team Members, customers and associated customer facing processes.
  • Good organizational and time management skills.

**About Terex:**

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We are a global organization that promotes a culture of learning and advocacy, encourages innovation and experimentation, and understands that changes will occur and adaptability is crucial to assist when it does.

We offer a work-life balance, and our employees' well-being remains a top priority for us. We are looking for a Global Customer Experience Business Analyst with the passion and experience to build what matters - one project at a time.

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