Customer Excellence Champion

Company OverviewBackbase is a leading provider of digital banking and customer experience solutions, empowering financial institutions to deliver exceptional user experiences. Our innovative platform enables banks to stay ahead in the market by providing personalized services, streamlining operations, and driving growth.Job Title: Senior Service Manager -...

At American Express, we're looking for talented individuals to join our team as Customer Experience Champions. In this role, you'll have the opportunity to deliver exceptional customer service and drive sales growth.We prioritize creating a positive experience for our customers every day. Our customer-facing representatives are passionate about building...

About the RoleThe Performance Excellence Analyst is a vital position within Novartis, responsible for ensuring the quality of customer interactions in the Patient Support Center.Key Responsibilities:Monitor and evaluate agent performance to ensure accurate documentation and adherence to quality assurance policies.Interface with workforce management to drive...

We are DigitalOcean, a company that enables developers to build modern applications and services with the power of cloud computing. Our mission is to provide developers with a suite of easy-to-use tools to build scalable and secure applications.The salary for this position is approximately $80,000 per year, based on relevant years of experience and skills....

About PepsiCo:PepsiCo is one of the largest food and beverage companies in the world, with iconic brands consumed over a billion times daily across 200 countries.Our diverse portfolio includes 22 leading brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and more, which have been part of Mexican homes for over 116 years.We strive to create a...

About Our TeamFedex Express Lac is a dynamic organization that values excellence in customer service.Job SummaryWe are seeking an experienced Customer Service Representative to join our team. This role is responsible for providing exceptional customer service, processing invoices, and maintaining accurate records.Key Responsibilities:Payment Control: Ensure...

Logitech is a global leader in the design, manufacture and marketing of various products for computer users and enthusiasts. We are committed to delivering exceptional customer experience through innovative solutions.The estimated salary for this role is $80,000 - $110,000 per year.About the RoleWe are seeking an experienced Customer Experience Operations...

About Us:Nubank was founded in 2013 with a mission to revolutionize financial services and empower people's daily lives.We are one of the world's largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page.Our MissionTo provide an exceptional customer experience...

Unlock your leadership potential as a Customer Experience Leader, Service Delivery Excellence with TTEC. Based in Mexico City, you'll be part of a dynamic team that brings humanity to business.At TTEC, our purpose is clear: we make customers happy. As a key player in this mission, you'll support and motivate managers to drive customer satisfaction, quality,...

Job OverviewBoston Scientific Corporation is seeking a highly skilled Operational Excellence Specialist to contribute to our value improvement initiatives. This key role will focus on driving operational efficiency and effectiveness across the organization.Key Responsibilities* Lead the development and implementation of lean six sigma projects to drive...

About the RoleWe are seeking a highly skilled Operational Excellence Specialist to join our team at Hewlett Packard. This is an exciting opportunity for a motivated and experienced professional to contribute to the success of our organization.Job DescriptionThe Operational Excellence Specialist will be responsible for managing mid-size to large domestic...

Purpose:The Business Excellence Coordinator is a key role within Novartis, ensuring efficient and effective management of purchasing processes for scientific and operations functions. The position supports the scientific operations functions in Cambridge, MA and San Diego, CA Biomedical Research locations.Responsibilities:Execute purchase requests in...

About L'OréalL'Oréal, a beauty industry leader, has been dedicated to innovation and scientific excellence for over a century. Our mission is to provide high-quality beauty solutions that meet diverse needs and desires worldwide.Job Description: Customer Service CoordinatorWe are seeking a highly motivated and organized individual to join our team...

Customer Service ExcellenceFedEx Express Latin America and Caribbean Division is seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our top-tier enterprise customers, ensuring their needs are met and exceeded.Key...

Job OverviewWe are seeking a highly skilled Customer Support Manager to lead our front-line staff in resolving customer issues via various communication channels. As a key member of our team, you will drive results, support staff development, and champion process improvements.ResponsibilitiesManage day-to-day activities of the team, focusing on driving...

About FairplayFairplay is a pioneering fintech company that empowers entrepreneurs in Latin America with flexible and innovative financial solutions. Our mission is to accelerate the growth of small businesses by providing accessible and user-friendly products.Role OverviewWe are seeking an exceptional Core Specialist to lead our day-to-day operations,...

Main Responsibilities:Provide coaching, mentoring, and training to team members to ensure they meet or exceed performance goals, customer satisfaction metrics, and quality assurance assessments.Reallocate and assign Salesforce cases to agents as needed.Monitor the team's performance, holding accountability for SLAs, AHT, and KPIs.Listen to agent calls in...

      We are seeking a highly skilled Customer Service Representative to join our team at Eaton.      In this role, you will be responsible for coordinating across functional disciplines to achieve customer satisfaction. You will manage performance against customer requirements in accordance with contract obligations, terms and conditions. Your...

Company OverviewDiDi Global Inc. is a pioneering mobility technology company that empowers users worldwide with innovative transportation solutions.Role SummaryThis role plays a critical part in driving HR excellence across the organization, ensuring seamless processes and high-quality service delivery.Key Responsibilities- Develop and maintain Standard...

Job SummaryAs a Customer Satisfaction and Quality Manager at Schneider Electric, you will be responsible for overseeing the complete scope of the Quality function, ensuring customer satisfaction, and driving quality excellence within the entity. This role requires strong leadership and communication skills to advise management on quality matters and...