Conference Room Technical Specialist
hace 4 semanas
AZKA IT Consulting is a Mexican company that connects the best IT talent with Latin American and United States companies.
We are seeking a highly skilled Conference Room Technical Specialist to join our team.
Key Requirements:
- Experience with Polycom, Group Series, Poly Trios, Surface Hub and Creston
- Good knowledge of Real Connect
- Experience with Polycom Lens and Resource Manager
- Monitoring RPRM and fixing device errors via OTD portal (One Touch Dial)
- Conferencing Device Log Capture and Analysis, Packet loss analysis
- Experience in troubleshooting network-related issues with conferencing
- Experience in resetting, reimaging, and software updates for Microsoft Surface Hub
- Experience in Triple Play - troubleshooting, rebooting, configuration, and providing access/permission to users
- Knowledge of PowerShell
- Basic understanding of O365, including Exchange Online and Teams
- Good experience with audio and video troubleshooting
- Understanding of Bi-amp and Digital Signal processor (DSP)
- Creation of room accounts and policies
- Work experience with Ticketing tool ServiceNow
- Good knowledge of ITIL Process Framework
This role is ideal for a professional with a strong background in audio-visual technology and experience working with complex conferencing systems.
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