Conference Room Technical Specialist

hace 4 semanas


Xico, México Azka It Consulting A tiempo completo

AZKA IT Consulting is a Mexican company that connects the best IT talent with Latin American and United States companies.

We are seeking a highly skilled Conference Room Technical Specialist to join our team.

Key Requirements:

  • Experience with Polycom, Group Series, Poly Trios, Surface Hub and Creston
  • Good knowledge of Real Connect
  • Experience with Polycom Lens and Resource Manager
  • Monitoring RPRM and fixing device errors via OTD portal (One Touch Dial)
  • Conferencing Device Log Capture and Analysis, Packet loss analysis
  • Experience in troubleshooting network-related issues with conferencing
  • Experience in resetting, reimaging, and software updates for Microsoft Surface Hub
  • Experience in Triple Play - troubleshooting, rebooting, configuration, and providing access/permission to users
  • Knowledge of PowerShell
  • Basic understanding of O365, including Exchange Online and Teams
  • Good experience with audio and video troubleshooting
  • Understanding of Bi-amp and Digital Signal processor (DSP)
  • Creation of room accounts and policies
  • Work experience with Ticketing tool ServiceNow
  • Good knowledge of ITIL Process Framework

This role is ideal for a professional with a strong background in audio-visual technology and experience working with complex conferencing systems.



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