Automotive Technical Support Specialist

hace 1 semana


Ciudad de México, Ciudad de México Lorien Engineering Solutions A tiempo completo
Job Overview

We are seeking an experienced Automotive Technical Support Specialist to join our team at Lorien Engineering Solutions. As a key member of our support staff, you will play a crucial role in ensuring the smooth operation of our automotive technical support services.

About the Role

The ideal candidate will have a strong background in mechanical engineering or a related field, with extensive experience in providing technical support and training to dealerships. You will be responsible for delivering high-quality technical advice, guidance, and training to authorized dealers, ensuring they have the necessary skills and knowledge to effectively diagnose and repair complex automotive issues.

Main Responsibilities
  • Provide expert-level technical guidance to dealerships on Volvo products and diagnostic tools.
  • Develop and deliver comprehensive training programs for dealerships, covering topics such as guided diagnostics, quality assurance, and repair processes.
  • Analyze and report technical faults detected in products and diagnostic tools, identifying trends and areas for improvement.
  • Collaborate with the technical support team and dealers to resolve customer complaints and previous warranty repairs.
  • Support the development and implementation of improvement plans for indicators of effective repairs with no returns due to misdiagnosis.
Requirements
  • Degree in Mechanical Engineering, Automotive Engineering, or related field.
  • Previous experience in automotive technical support and training.
  • Exceptional communication skills and ability to work effectively as part of a team.
  • In-depth knowledge of Volvo products and diagnostic tools.
Key Skills
  • Customer-focused approach.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively as part of a team.
  • Proficient in data analysis and reporting (intermediate-advanced Excel).


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