Restaurant Management Expert

hace 4 semanas


Ciudad de México, Ciudad de México SpotOn A tiempo completo
Restaurant Management Analyst

At SpotOn, we're passionate about empowering restaurants and small businesses to succeed with innovative payment and software solutions. As a Restaurant Management Analyst, you'll play a vital role in helping our customers thrive.

Key Responsibilities:
  • Provide exceptional customer service through various communication channels, ensuring timely and effective resolution of customer inquiries and issues.
  • Accurately document all customer interactions and transactions in our database system, maintaining a high level of quality and attention to detail.
  • Meet and exceed performance objectives, including customer satisfaction, call resolution, and quality assurance metrics.
  • Stay up-to-date with SpotOn products, services, and policies, applying this knowledge to provide accurate and effective solutions to customers.
  • Collaborate with the customer service team to achieve shared goals and objectives.
Requirements:
  • Advanced English language skills (C1 level).
  • 1-3 years of experience in a customer service environment, preferably in the banking, finance, payments, or related industries.
  • Excellent customer relationship skills and a passion for achieving goals.
  • Strong problem-solving and critical-thinking skills, with the ability to work under pressure and handle multiple tasks simultaneously.
  • Knowledge and experience in troubleshooting, with a focus on providing excellent customer service.
  • Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
  • Ability to establish lasting relationships with clients and colleagues.
Benefits:
  • Competitive base salary and performance bonus.
  • Food vouchers and other benefits to support your well-being.
  • Access to comprehensive health insurance, including visual, dental, and life insurance.
  • Flexible work arrangements, including two days off per week.
  • Opportunities for professional growth and development.

At SpotOn, we're committed to creating a positive and inclusive work environment. If you're passionate about delivering exceptional customer service and have the skills and experience to succeed in this role, we encourage you to apply.



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