Restaurant Management Expert
hace 4 semanas
At SpotOn, we're passionate about empowering restaurants and small businesses to succeed with innovative payment and software solutions. As a Restaurant Management Analyst, you'll play a vital role in helping our customers thrive.
Key Responsibilities:- Provide exceptional customer service through various communication channels, ensuring timely and effective resolution of customer inquiries and issues.
- Accurately document all customer interactions and transactions in our database system, maintaining a high level of quality and attention to detail.
- Meet and exceed performance objectives, including customer satisfaction, call resolution, and quality assurance metrics.
- Stay up-to-date with SpotOn products, services, and policies, applying this knowledge to provide accurate and effective solutions to customers.
- Collaborate with the customer service team to achieve shared goals and objectives.
- Advanced English language skills (C1 level).
- 1-3 years of experience in a customer service environment, preferably in the banking, finance, payments, or related industries.
- Excellent customer relationship skills and a passion for achieving goals.
- Strong problem-solving and critical-thinking skills, with the ability to work under pressure and handle multiple tasks simultaneously.
- Knowledge and experience in troubleshooting, with a focus on providing excellent customer service.
- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- Ability to establish lasting relationships with clients and colleagues.
- Competitive base salary and performance bonus.
- Food vouchers and other benefits to support your well-being.
- Access to comprehensive health insurance, including visual, dental, and life insurance.
- Flexible work arrangements, including two days off per week.
- Opportunities for professional growth and development.
At SpotOn, we're committed to creating a positive and inclusive work environment. If you're passionate about delivering exceptional customer service and have the skills and experience to succeed in this role, we encourage you to apply.
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